Hi Timmy, sorry for the inconvenience caused here; May I know have you ever returned it? If not, our engineer can contact you to do further troubleshooting and try to fix it. Good day.

thanks for your reply. for the sales issue, it varies in different countries; back to your case, per I said before, we will remind our R&D team. Good day.

Hi, Please login to the web interface of the VR900 and show us a full screenshot of the advanced-status page. Meanwhile, with your device connected to the VR900, please run a speed test and send me...

Hi, What is the current problem of the VR400? More details will help a lot. Good day.

Hi, Please tell us the current hardware and firmware version. When and where did you buy this router? Good day.

Hi, Do you have the same error message when you go to advanced-wireless settings page? When and where did you buy this router? Good day.