Hi, So you setup VPN at client office? What kind of VPN you use？Like PPTP or Openvpn or so? With your device connected to the Client office VPN, what is the IP address and gateway it obtains? When...

Hi, For your informatoin, to protect privacy, one camera can be bound to one account only. While it can be managed by multiple devices with the same account. May it help and have a nice day.

Hi Mike, Have you ever enabled notification of Kasa on your cellphone? The kasa app need be authorized so that it can send you notifications. Meanwhile, after you click the manual recording button,...

Hi @DeckerdUK what is the model number of your device? Could you please show us a screenshot of the login page where you get stuck? Meanwhile, once you hard reset the device, you need use the default...

Hi Franco, Have you ever tried to use the default login username and password to access it? They are both admin. If still does not work, try to hard reset it by holding the reset button or hole for...

Hi, Thanks for your reply. Please go to advanced-system tools-system parameters page to disable "NAT boost", after that, please reconnect your computer to the C7 by wired cable and test the speed....