@Brausmith Please show us a picture of the bottom label of the actual device. Then please open the kasa app and go to devices page and tab on HS110 and go to energy page. Please show us a screenshot...

@Nowretire What is the led status of the 4 smart plugs? Are you able to turn them on and off locally with the kasa app? Try to reboot them to give it a shot, otherwise, you can reset them manually by...

@Stefoknee What is the model number of your plug? Meanwhile, the default smart plug's wifi is open, no password needed. Instead, we need configure the plug with the main router's wifi password. Best...

@Jenmckay Sorry to hear that you have some difficulty with the camera, we will do some troubleshooting and try to fix it. 1. Please ensure that the KC120 has the solid green led all the time. 2. What...

@Rishad Usually the V4 and V4.1 share the same firmware version. What is the current firmware version of the Archer C20? Is it 20170717? Please verify its country version, which can be found on the...

@Chrisausibb What is the current operation mode of the Archer C60? Is it wireless router mode or access point mode? Theoretically, the device used to access the web UI will be recognized as the host...