Hey, If you disable the security for the 5G connection, can you join the network? Or change the encryption type to TKIP for a try？

Currently, it doesn't support use multiple accounts to control the same device.

Hi Mate， Please make sure this camera is bound to your cloud account.If you still have the problem, I suggest you try to use a different phone for a test, check if with a different phone ,can you see...

Hi Mate, You can try to log out and login again with a different browser or different device. If still have problem , please make sure the router is working in router mode, not access point mode, You...

According to the log, it seems that the DSL connection dropped, as you can see ADSL down , you can check with your ISP, if there is any line issue.

I think you are talking about VOIP function, you can refer to the following FAQ for some help: https://www.tp-link.com/en/faq-2020.html