Contact the reseller or the service center for a replacement, if you did nothing wrong.

When the light is turn off, it's status is just off. But we can customize it on status by Last “ON” Status/ Presets/Default States[COLOR=#000000]. http://www.tp-link.com/en/faq-1249.html Is that what...

Sounds strange. Do you have any other smart devices other than the TP-LINK ones? When the TP-LINK plug falied to respond to the Google Home, how about the other devices? Or if you remove the schedule...

Try manaully pressing the power button on the HS100 to switch it on and off, and check if that make any difference. Then if there is any another switch to turn on the light, keep the switch in ON...

Green wifi light on the plug indicates that it has joined in a workable wifi network. Try to close and repoen the kasa app, or sign out and sign in your kasa account again. If the plug still won't...

The router PIN can only allow to be enabled or disabled when the WPS is ON. If you have turn off the WPS, then no need to worry about the PIN:D