This Article Applies To

Tapo D210/TD21
Tapo D225/D235/TD25
Tapo C410 V1.0/V1.20
Tapo C425 V1.20

 

Router: Sky router, or Archer VR2100

 

Description

Recently, our R&D team discovered compatibility issues between the Sky router (especially the SR203), Archer VR2100, and the listed Tapo doorbell and cameras.

 

When the Tapo camera connects to the mentioned router's WiFi network, two possible situations might occur:

1. Frequent WiFi disconnection: the camera frequently disconnects from the WiFi network, despite receiving a good WiFi signal strength.
2. High battery drain: the camera's battery drains rapidly during normal usage (low time of use and wake-up times).

 

 

Solution

Our R&D team has implemented optimizations on the camera that can effectively improve the situation.

 

Before the official release, community users can have early access to the new firmware. If your device experiences similar issues with the mentioned router, feel free to apply the beta and try it out!

 

How to Apply Beta Firmware?

1. Check the Mac address of your Tapo camera or doorbell.

2. Send a private message to @Wayne-TP with the following information:

• Mac address of your Tapo camera or doorbell
• Model of your Router
• Brief description of the problem

 

Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.

This Article Applies To

Tapo D210/TD21
Tapo D225/D235/TD25
Tapo C410 V1.0/V1.20
Tapo C425 V1.20

 

Router: Sky router, or Archer VR2100

 

Description

Recently, our R&D team discovered compatibility issues between the Sky router (especially the SR203), Archer VR2100, and the listed Tapo doorbell and cameras.

 

When the Tapo camera connects to the mentioned router's WiFi network, two possible situations might occur:

1. Frequent WiFi disconnection: the camera frequently disconnects from the WiFi network, despite receiving a good WiFi signal strength.
2. High battery drain: the camera's battery drains rapidly during normal usage (low time of use and wake-up times).

 

 

Solution

Our R&D team has implemented optimizations on the camera that can effectively improve the situation.

 

Before the official release, community users can have early access to the new firmware. If your device experiences similar issues with the mentioned router, feel free to apply the beta and try it out!

 

How to Apply Beta Firmware?

1. Check the Mac address of your Tapo camera or doorbell.

2. Send a private message to @Wayne-TP with the following information:

• Mac address of your Tapo camera or doorbell
• Model of your Router
• Brief description of the problem

 

Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.