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No internet - secured message in Windows 10 laptop and Android phone

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No internet - secured message in Windows 10 laptop and Android phone

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
No internet - secured message in Windows 10 laptop and Android phone
No internet - secured message in Windows 10 laptop and Android phone
2021-09-16 00:02:43
Model: Archer AX6000  
Hardware Version: V1
Firmware Version: 1.2.4 Build 20210719 rel.12163(5553)

I have an Archer AX6000 purchased in June through Amazon.   The AX6000 is V1 and has the 1.2.4 Build 20210719 rel.12163(5553) firmware installed.

I have 4 Windows laptops in my home environment + some Samsung tablets and phones.  For some reason, once a day, a laptop and a Samsung phone are disconnected from the Internet (not the wireless router).  It states "No Internet - Secured" in the wireless configuration.   This is fixed quick by disconnecting and connecting again to the router, but the situation has turned annoying since sometimes it happens during work conferences.

I have updated the firmware of the wireless card  and eventually, the wireless card was replaced.  This didn’t solve the situation.  With the Samsung phone, there is not much I can do.

I also contacted my ISP twice.  They have checked the modem, and everything is working fine.

I have tried connecting to the 2GHz and 5GHz wireless networks.  I have changed the channel and it maintains the same situation.

This started to happen on day 1 after the router was installed.

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5 Reply
Re:No internet - secured message in Windows 10 laptop and Android phone
2021-09-16 07:53:06

@LCG 

 

Try these settings to see if any difference:

 

 

 

 

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#2
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Re:No internet - secured message in Windows 10 laptop and Android phone
2021-09-16 13:55:19

@terziyski 

 

Thanks.   I had already did those changes some time ago, although I have never used the Google DNSs.   I just did the changes suggested and will let you know.

 

PD: I don't have the "connection mode" option available in my tp link portal.

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#3
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Re:No internet - secured message in Windows 10 laptop and Android phone
2021-09-16 21:07:56

@terziyski 

 

Hi.   It happened again today in the middle of a conf call.   Any other suggestion?

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Re:No internet - secured message in Windows 10 laptop and Android phone
2021-09-16 21:20:59

@LCG 

 

What's the make and model of your ISP device ?

I'm pretty sure that your AX600 WAN connection to the ISP device is configured as Dynamic IP, right ?

If you're connected directly to the ISP device, are you experiencing the same issue ?

Have you tried to change the ethernet cable between the ISP device and AX6000 and test if any difference ?

 

 

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#5
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Re:No internet - secured message in Windows 10 laptop and Android phone
2021-09-17 02:22:38

@LCG 

 

Except for the information asked by @terziyski, I want to know if this issue permanently happens on the specific laptop and Samsung, or does it happen randomly on different laptops and phones? 

 

If this happens on the specific laptop and phone, I would like to have the model of the adapter on the laptop and the Samsung phone model and its OS version, we will need to confirm.

 

When the laptop and phone connected to the wireless network but display a "No Internet" error, please check if they still get a valid IP address from the network.

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#6
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