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Advice Please - which replacement router (UK RMA)

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Advice Please - which replacement router (UK RMA)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Advice Please - which replacement router (UK RMA)
Advice Please - which replacement router (UK RMA)
2021-09-13 08:35:22 - last edited 2021-09-13 08:46:21
Model: Archer C4000  
Hardware Version:
Firmware Version: 3.0

Hi,

 

Hoping there are some knowledgeable router experts here for some advice.

 

My C4000 has failed halfway through the warranty period. The RMA process has said there are none of these in stock so offered a c5400 for 50% top-up cost which I don't have. Their solution is to look through the product list and choose a router of equivalent price to the original c4000.

 

I'm boggled to why I'm having to choose a random replacement but what would be an equivalent router?

 

I've been without my router now for 2 weeks so need to get it replaced. Any expert advice on routers appreciated.

 

thanks
 

 

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Re:Advice Please - which replacement router (UK RMA)
2021-09-14 06:39:15

@WarrenC 

 

I guess you may need to compare the price and specifications from some online stores (such as Amazon or Ebuyer) if there is no equivalent in stock. Comparing the specs of the Archer C5400X and C4000, you will find it is more powerful than the C4000, so I guess you will need to pay for the spread:

https://www.tp-link.com/uk/compare/?typeId=9&productIds=44038%2C37668

 

It's strongly suggested to discuss the replacement or warranty policy with the local department, as we cannot suggest more on the replacement or return concern.

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Re:Advice Please - which replacement router (UK RMA)
2021-09-17 09:20:56

@Kevin_Z Thanks for the reply. I am still discussing this with the UK RMA office.

 

It seems my warranty claim has 2 options at the moment:

   - accept my unit to be replaced with a lower spec device (tri-band device swapped to a dual-band)

   - pay significantly more to get similar features/functionality to what I originally paid for

 

The above does not align to the global/country warranty policy but after 17 days of email exchanges I thought I would reach out to the forum for advice.

 

At this point I would say that frustration is kicking in around a warranty process that is failing to meet its documented policy. I may end up accepting the lower spec product simply to eBay it for recovery of costs and select an alternative brand.

 

You live and learn

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