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EAP110 outdoor frequent connection drops / no SSID broadcasted anymore

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EAP110 outdoor frequent connection drops / no SSID broadcasted anymore

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EAP110 outdoor frequent connection drops / no SSID broadcasted anymore
EAP110 outdoor frequent connection drops / no SSID broadcasted anymore
2021-09-01 12:37:29
Model: EAP110-Outdoor  
Hardware Version: V3
Firmware Version: 5.0.2

I have 4 EAP110 together with Omada Controller.

 

A few times a day my smartphone suddenly has either no connection anymore or it connects with a very weak signal to another AP located further away. When opening Wifi result page of my smartphone, I don't see any networks for quite some time. It is definitely not a problem with the smartphone, because also another phone right beside has the same problem.

It seems the EAP hangs for a few seconds and thus leading to no connection at all. Before I had EAP 110 outdoor v1 and EAP115 and both worked flawlessly, without any interventions.

Since EAP 110 outdoor I have massive problems. I've tried a lot, like rebooting, changing beacon interval (which lead to frequent reboots of the EAPs), enabling fast roaming and so on. But nothing helped. Problem still persists and I'm quite desperate now. I was a huge fan of TP Link EAPs due to its price and quality, but something seems to be wrong with EAP 110 outdoor.

 

In the LAN details I see on all APs Rx Dropped Packets, which is quite confusing, because shortest cable length is 3 Meters and all other network devices have no problem. Also the EAPs are connected to the same LAN cables like the working older EAPs were before. I suppose that when EAP has this glitches, when no SSIDs are broadcasted it also drops Rx packets.

 

 

Hope you can help me. I'd really like to have a reliable WiFi again.

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#1
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7 Reply
Re:EAP110 outdoor frequent connection drops / no SSID broadcasted anymore
2021-09-02 09:22:53
Seems to be caused by DFS channel. What's the channel of 2.4G and 5G? You can try to change the channel to non DFS channel.
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#2
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Re:EAP110 outdoor frequent connection drops / no SSID broadcasted anymore
2021-09-02 10:02:52

@Somnus 

Channels are fixed and 2,4 GHz only. EAP 110 outdoor has no 5 GHz support

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#3
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Re:EAP110 outdoor frequent connection drops / no SSID broadcasted anymore
2021-09-02 21:40:58

When using a Wifi with Fritzbox 7590 it is stable for days without any drop of Wifi connection. Thats the way it should be. Please help me to do this with Eap 110 Outdoor, too.

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#4
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Re:EAP110 outdoor frequent connection drops / no SSID broadcasted anymore
2021-09-03 06:16:42

@Connectionloss 

 

I suggest you reset the EAP by pressing the reset hole. After resetting, do not configure anything, even the SSID and password, just connecting to the default unsecured SSID and check if the issue still exists. If no, you can configure those features back one by one and observer the performance step by step, check if it is certain feature result the issue.

 

Besides, is there any electric appliance in your environment? Most electric appliances work on 2.4G channel. They may affect the performance of the EAP. You can use wifi analysis tool to select a better channel, and narrow the channel width down to 20M to reduce interference.

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#5
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Re:EAP110 outdoor frequent connection drops / no SSID broadcasted anymore
2021-09-09 16:30:38

I did a soft reset and added one SSID by one except that one with an access control rule, because I didn't see an option for access control rules in standalone mode.

There are no connection drops with this manuall configured AP.

Then I have disabled access control rule on Omada Controller, so SSID is still sent but without access control rule.

The first connection drops already occured again.

 

The problem also exists when Omada Controller software is stopped.

 

So it seems there is some kind of problem how Omada Controller configures the EAP110 outdoor. Omada controller version used is v 4.4.4

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#6
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Re:EAP110 outdoor frequent connection drops / no SSID broadcasted anymore
2021-09-14 09:44:44

@Connectionloss 

 

It seems the more SSIDs and the more clients are connected to an AP, the more often the connection problems occur.

On the test AP I habe one connection drop within the last 11 hours. On the APs managed by Omada Controller I have 19 connection drops within the last 11 hours on AP1. On AP2 I have even 41 (!) connection drops within the last 11 hours. AP2 has more clients than AP1.

 

Are there official TP-Link representatives in this forum to help?

 

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#7
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Re:EAP110 outdoor frequent connection drops / no SSID broadcasted anymore
2021-09-15 03:58:07

Dear @Connectionloss,

 

Connectionloss wrote

It seems the more SSIDs and the more clients are connected to an AP, the more often the connection problems occur.

On the test AP I habe one connection drop within the last 11 hours. On the APs managed by Omada Controller I have 19 connection drops within the last 11 hours on AP1. On AP2 I have even 41 (!) connection drops within the last 11 hours. AP2 has more clients than AP1.

 

 For your case, I'd like to escalate to the TP-Link support team who could help you more efficiently.

They will reach you via your registered email address shortly, please pay attention to your email box later.

Once the issue is addressed or resolved, I'd encourage you to share it with the community.

Thank you so much for your cooperation and support!

Best Regards!
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#8
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