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Deco M4R Bad Performance / No Firmware Update

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Deco M4R Bad Performance / No Firmware Update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M4R Bad Performance / No Firmware Update
Deco M4R Bad Performance / No Firmware Update
2021-08-13 06:06:47
Model: Deco M4  
Hardware Version: V1
Firmware Version: 1.1.8

Hi,

 

I have a Deco M4R 3-pack with bad performance (roaming and mesh dropoffs/stability) that is stuck on firmware version 1.1.8 (20191102). Using the Deco app, it tells me I'm on the latest firmware when I try to update, but based on M4 and E4 (which seem to be equivalent models) I should have firmware made sometime in 2021 that have a lot more features and performance updates.

 

I can't even find the model on Deco website and don't know how to get my unit updated.

 

Would appreciate any help. Thanks!

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Re:Deco M4R Bad Performance / No Firmware Update
2021-08-13 06:22:23

@PYellow 

HI, firmware 1.1.8 is a customized firmware for local ISP in PHILIPPINES.

And it could not be updated to the generic firmware on the official website.

It is suggested to contact the ISP directly and they are able to help you update to the correct firmware.

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Re:Deco M4R Bad Performance / No Firmware Update
2021-08-13 09:01:41 - last edited 2021-08-13 09:08:06

@TP-Link 

 

Hi,

 

Thanks for the quick reply. ISP replied saying that it is up to TPLink to update the firmware and that they have no control over it. Is there anything else I could do? I'm really hoping I won't be stuck with the old firmware on otherwise very serviceable hardware.

 

EDIT: Would this method work? https://www.tp-link.com/us/support/faq/2958/

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