This Article Applies to:

All TP-Link range extenders

 

Issue Description/Phenomenon:

• Range extender keeps losing connection from main router (Wi-Fi or Signal Led goes off)
• Wi-Fi or Signal Led stays ON but range extender has unstable issue

 

Troubleshooting Tips:

1. Ensure main Wi-Fi network on router is stable first.

2. Ensure range extender is on the latest firmware:

Upgrade firmware for RE on Tether app or download the latest firmware from TP-Link Download Center for your model.

3. Turn off Wi-Fi optimizing, Band- steering (Smart Connect/ Whole-Home Wi-Fi) features on routers as guide below:

Fix Unstable Connection on the Range Extender by Changing Router Advanced Features

4. Try a different Wi-Fi channel on router:

Scan for nearly Wi-Fi channels using Wi-Fi analyzer app or software and select a less crowded channel for router.

5.  (for Dual - band RE uses both 2.4G& 5Ghz Bands) 

Enable high speed mode : Connect the extender to the main router through (5Ghz) and the extender to your devices through (2.4 GHz) or vice versa

How to configure High Speed Mode in my Range Extender 

(New UI) https://www.tp-link.com/support/faq/2479/

(Blue UI) https://www.tp-link.com/support/faq/943/

 

6. Check the LED status on RE when RE loses Internet.

 

Case 1: Wi-Fi Led or Signal Led stays ON when issue happens:

Turn ON RE’s DHCP Server, set up a static IP and smaller IP address pool for RE as the instruction here:

TP-Link range extender can't connect to my router properly?

Case2: Wi-Fi Led or Signal Led goes OFF when issue happens

Locate RE closer to router and place range extender in a good location as this guide:  

How to place your wireless Range Extender for optimal reception and performance?

 

 

If the issue persists, please let us know the steps you’ve tried and report back with the information below OR email support.forum@tp-link.com with title "[Forum ID 272398] Range Extender Keeps Losing Connection" to get further assistance: 

1. Led status on RE when issue happens.
2. How often does RE lose Internet and how to recover, like reboot RE or reboot router?
3. Brand and model of router.
4. Network topology, e.g.  Router AX1500 <wireless> RE450
5. Firmware and hardware version of RE: How to find the hardware and firmware version of my TP-Link device?
6. For dual-band extender, verify if the problem is with 2.4Ghz or 5Ghz or both.
7. When did you buy the extender and how long has it been working fine with the same router?