Troubleshooting [Troubleshooting] Router keeps rebooting randomly?
This Article Applies to:
TP-Link Routers
Background:
Going through the community, we found some customers sporadically report that the router randomly reboots itself. Some customers resolved the auto-reboot issue by replacing the power adapter, some got fixed by updating router firmware, some got resolved by modifying router settings, etc. This article aims to provide some basic suggestions for the issue.
Issue Description/Phenomenon:
When a router is rebooting itself, or restarting, all the LEDs will flash automatically, it seems the router is just starting up. This may occur randomly or periodically, the internet will stop on all the client devices that connect to the router, wired and wirelessly, when the router reboots itself, and it may take 2-5 minutes, then the internet will be back as normal.
Troubleshooting Suggestions:
1. Check and confirm if there is a Reboot Schedule on the router, try to disable it if it is enabled.
Here we take the web GUI of the Archer AX10 for an example, you can find the Reboot Schedule under Advanced > System > Reboot as follows:
2. Ensure the power supply is stable in the house, and other devices are working stably all the time.
3. Put the router in a well-ventilated location or mount it vertically on a stand that permits the free flow of air, check the below guide to put the router in a proper location:
https://www.tp-link.com/support/faq/2606/
4. Be sure you are using the power adapter that came with the router.
5. Try to reset the router to default factory following the FAQ.
6. Upgrade the router firmware to the latest. You can follow the guide: How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?
If the router still reboots itself after checking all the above, it is suggested to comment below, or email support@tp-link.com with the subject [Forum ID 270746] Router keeps rebooting randomly. In either case, be sure to provide the following information:
1. How many devices are connected to router, wired, and wirelessly?
2. Is there any other setting or feature in your network that may cause this restart issue, or is there any special operation/activity in your network that causes the router to restart?
3. Does this issue happen when you purchased router, or it happens after running properly for some time?
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Did you get a chance to look at my email? Today again I am facing Restarting Issue.
Its troubling me a lot. Replace with a NEW Device at the earliest.
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Have you checked all the troubleshooting suggestions in the OP? Is the GX90 a US version or an EU version?
Please ensure the power supply in the house is pretty stable, and you are using the original power adapter that came with the device, which is 12 V ⎓ 5 A.
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Hi, your case was escalated to the support engineers, it seems they are working on it with you actively. We will remind them to check your email.
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Yeah, it's been a month already! I am puzzled why you need a month to resolve an issue?
Issue me a new product and I will courier this to you.
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Check the power connectors. A loose power connection is the most common reason a modem may keep restarting. This can be a loose connection at the outlet, or at the power port on the back of your modem. Your entire home's internet connection depends on that modem. Troubleshooting your modem to stop random restarts should start with hardware first things like cables and power. Then work your way through software and setting issues. You will hopefully be able to fix the issue without having to replace the modem itself.
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Did you get to check my replies? Respond to my emails.
The new device is also getting restart after a few hours of working.
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