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[XZ000-G3] firmware failures

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[XZ000-G3] firmware failures

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[XZ000-G3] firmware failures
[XZ000-G3] firmware failures
2021-07-15 01:45:28 - last edited 2021-07-15 03:11:46
Model: TP-Link Routers  
Hardware Version: V1
Firmware Version: 3.1.4 build 201130 Rel.40977n

I bought the XZ000-G3. It's not even listed here on the forum :/

For starters, the manual says that when it connects (O5) a blue light should appear, but that doesn't happen.

 

The XZ000-G3 transforms the fiber signal to my Archer C7, which makes the PPPoe connection with the provider. After a while everything is working, the internet speed drops and/or the internet becomes unstable (I can see why I stream and Twich's connection verification site informs me). If I ask Archer C7 to disconnect the PPPoe connection and reconnect it, it won't be able to anymore until I change the configuration of the XZ000-G3, from vlan 10 to transparent mode and then again to vlan 10, only then Archer C7 got it re-establish the PPPoe connection...

 

Another firmware problem is that the XZ000-G3 does not allow you to change your network range to 192.168.2: it only allows the terminal address to be on the 192.168.1 network

 

There could be a way to access it remotely too.

 

Anyway, will those who work with product improvement read this forum?

 

Thank you for your attention and I'm waiting for an answer :)

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#1
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2 Accepted Solutions
Re:[XZ000-G3] firmware failures -Solution
2021-07-15 03:11:40 - last edited 2021-07-15 03:11:46

@olee 

 

Hi, XZ000-G3 is a customized version for the local ISP market, and the tech support was also provided by the ISP, so it is suggested to contact your ISP for assistance, thank you.

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#2
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Re:[XZ000-G3] firmware failures -Solution
2021-09-15 09:34:14 - last edited 2021-09-15 09:34:21

@tprouter 

 

Thank you very much for reminding us that there is a new official firmware for XZ000-G3 on the Brazilian website, if you confirm this model is being sold directly to the consumer instead of being provided by the ISPs, please contact the local tech support if there is further concern, they will be able to advise or help:

https://www.tp-link.com/br/support/contact-technical-support/#Hotline-Support

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Re:[XZ000-G3] firmware failures -Solution
2021-07-15 03:11:40 - last edited 2021-07-15 03:11:46

@olee 

 

Hi, XZ000-G3 is a customized version for the local ISP market, and the tech support was also provided by the ISP, so it is suggested to contact your ISP for assistance, thank you.

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#2
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Re:[XZ000-G3] firmware failures
2021-07-15 17:11:26

hi, @Kevin_Z 

 

in fact, the ISP provides another device. I purchased the XZ000-G3 (without ISP interference) to replace the ISP device. And I'm reporting several issues that the firmware has.

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#3
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Re:[XZ000-G3] firmware failures
2021-07-16 05:47:15

@olee 

 

Hi, if that is the case, we would suggest you contact the local tech support to confirm if they can help with.

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#4
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Re:[XZ000-G3] firmware failures
2021-08-28 02:05:47

@olee Hi, sorry for going off-topic, but I need to ask... this device offers no way to directly configure PPPoE user and password? It's ALWAYS in bridge mode?

 

I'm trying to set up PPPoE on the router instead, but still it doesn't work. There are several options in the GPON device for VLAN configuration mode. I have tried most of them, including "Transparent" and the "DownStream" ones. I wish there was a manual for this.

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#5
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Re:[XZ000-G3] firmware failures
2021-09-15 07:43:35

@Kevin_Z 

Hi,

In reality, this product is being sold directly to the consumer in Brazil.

I was planning to buy a GPON and this product seems good and at a good price. I like TP-Link products.

I would really appreciate being able to use this product to substitute the modem provided by the ISP.
 

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#6
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Re:[XZ000-G3] firmware failures
2021-09-15 08:21:34 - last edited 2021-09-15 18:40:26

@olee 


There is a recent firmware on Brazilian website

Modifications and bug fixes
Optimized operation and improved compatibility with OLTs

 

https://www.tp-link.com/br/support/download/xz000-g3/

 

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#7
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Re:[XZ000-G3] firmware failures -Solution
2021-09-15 09:34:14 - last edited 2021-09-15 09:34:21

@tprouter 

 

Thank you very much for reminding us that there is a new official firmware for XZ000-G3 on the Brazilian website, if you confirm this model is being sold directly to the consumer instead of being provided by the ISPs, please contact the local tech support if there is further concern, they will be able to advise or help:

https://www.tp-link.com/br/support/contact-technical-support/#Hotline-Support

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#8
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Re:[XZ000-G3] firmware failures
2021-09-15 18:56:02 - last edited 2021-09-15 19:02:47

@Kevin_Z 

I will evaluate if XZ000-G3 is the best option for me before buying it, I may reach local support for more details, thank you.

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#9
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