Hi,

I've been having a very frustrating issue for the past two months where our internet connection (both wired from the router to a desktop PC, and all wireless devices) will completely drop out for 3-4 minutes sometimes multiple times a day. This happens despite the router reporting uninterupted "Online Duration" in the Internet Status section, and my ISP (Spectrum) checked their logs yesterday and said they showed no downtime/outages on our modem except for a brief period over a month ago.

Archer AX20 v1.20

Most recent firmware 1.3.1 Build 20210521 rel.72481(5553)

The router is connected to Spectrum's modem, running separate 5 Ghz and 2.4 Ghz networks (not Smart Connect), and also hardwired to a desktop PC (Windows 10) as well as a PS4.

I have an uptime monitor running 24/7 on the PC and have seen near daily dropouts of 3-4 minutes at completely different times of day. (The uptime monitor pings Google's DNS, Level 3's DNS, and CloudFlare's DNS and if it can't reach all three for over 10 seconds, it logs a failure and records how long it lasts.)

Since Spectrum says this isn't their modem/service, I'm here to see if anyone can provide advice on why this could be happening with the AX20 (if that is indeed the problem).

I did a factory reset yesterday, after Spectrum said it wasn't them, and I also updated the DNS to CloudFlare's public DNS (1.1.1.1 / 1.0.0.1) instead of Spectrum's. Neither have helped, as we've still had dropouts since the reset.

What other info can I provide for troubleshooting?

Thanks,

Eric