Random disconnects over PPPOE - Deco X60
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I've bought a pair of Decos X60 and I'm experiencing random disconnects over pppoe. This behavior didn't happen with previous router.
what can I do to stop this?
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@TP-Link I've changed the cable that came with the Deco for my own CAT6 cable and now everything works perfectly, my connection is steady and up for about 60 hours. Strange that a brand new cable went down the road after two days of use.
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log from my provider showing the disconnect issue.
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Log:
Tue Jun 15 09:49:50 2021 daemon.notice netifd: Network device 'eth0' link is down
Tue Jun 15 09:49:50 2021 daemon.notice netifd: Network device 'br-wan' link is down
Tue Jun 15 09:49:50 2021 daemon.notice netifd: Interface 'wan' has link connectivity loss
Tue Jun 15 09:49:50 2021 daemon.notice netifd: Interface 'internet' has link connectivity loss
Tue Jun 15 09:49:50 2021 daemon.info conn-indicator: <31330300> link event: br-wan.down
Tue Jun 15 09:49:50 2021 daemon.info conn-indicator: <31330200> Invoke led: conn[1]
Tue Jun 15 09:49:50 2021 daemon.info leds: Event: conn.offline
Tue Jun 15 09:49:50 2021 daemon.notice conn-indicator: Connectivity changed: ONLINE(0x0) -> OFFLINE(0x1)
Tue Jun 15 09:49:50 2021 daemon.info conn-indicator: Notify inet.down
Tue Jun 15 09:49:50 2021 daemon.notice netifd: Interface 'wan' is now down
Tue Jun 15 09:49:50 2021 user.debug : release_ia: release an IA: PD-1
Tue Jun 15 09:49:50 2021 user.debug : dhcp6_reset_timer: reset a timer on share-internet, state=RELEASE, timeo=0, retrans=1018
Tue Jun 15 09:49:50 2021 user.debug : client6_send: a new XID (cd57f2) is generated
Tue Jun 15 09:49:50 2021 user.debug : copy_option: set client ID (len 10)
Tue Jun 15 09:49:50 2021 user.debug : copy_option: set server ID (len 26)
Tue Jun 15 09:49:50 2021 user.debug : copy_option: set elapsed time (len 2)
Tue Jun 15 09:49:50 2021 user.debug : copyout_option: set IA_PD prefix
Tue Jun 15 09:49:50 2021 user.debug : copyout_option: set IA_PD
Tue Jun 15 09:49:50 2021 user.debug : copy_option: set vendor class (len 4)
Tue Jun 15 09:49:50 2021 user.debug : client6_send: send release to ff02::1:2%share-internet
Tue Jun 15 09:49:50 2021 user.debug : remove_ia: remove an IA: PD-1
Tue Jun 15 09:49:50 2021 user.debug : remove_siteprefix: remove a site prefix 2804:1564:1086:44d0::/60
Tue Jun 15 09:49:50 2021 user.debug : dhcp6_reset_timer: reset a timer on share-internet, state=INIT, timeo=0, retrans=77
Tue Jun 15 09:49:50 2021 user.debug : dhcp6_remove_event: removing an event on share-internet, state=INIT
Tue Jun 15 09:49:50 2021 user.notice firewall: internet ifdown, start flush firewall.
Tue Jun 15 09:49:50 2021 user.notice firewall: removing internet (share-internet) from zone wan
Tue Jun 15 09:49:51 2021 user.notice smartip: [lan] new dnsServer is 0xc0a80101 0x0
Tue Jun 15 09:49:51 2021 user.info smartip: [lan] pid is 27773
Tue Jun 15 09:49:51 2021 user.notice smartip: [lan] kill process udhcpd
Tue Jun 15 09:49:51 2021 daemon.err udhcpd[27773]: Received SIGTERM
Tue Jun 15 09:49:51 2021 user.debug : copy_option: set client ID (len 10)
Tue Jun 15 09:49:51 2021 user.debug : copy_option: set server ID (len 26)
Tue Jun 15 09:49:51 2021 user.debug : copy_option: set elapsed time (len 2)
Tue Jun 15 09:49:51 2021 user.debug : copyout_option: set IA_PD prefix
Tue Jun 15 09:49:51 2021 user.debug : copyout_option: set IA_PD
Tue Jun 15 09:49:51 2021 user.debug : copy_option: set vendor class (len 4)
Tue Jun 15 09:49:51 2021 user.debug : client6_send: send release to ff02::1:2%share-internet
Tue Jun 15 09:49:51 2021 user.debug : dhcp6_reset_timer: reset a timer on share-internet, state=RELEASE, timeo=1, retrans=2129
Tue Jun 15 09:49:51 2021 user.emerg : tp211,501[16680]:
Tue Jun 15 09:49:52 2021 user.emerg : tp211,501[16680]:
Tue Jun 15 09:49:52 2021 user.info smartip: [lan] smartip_add_reservation_list (lan)!!
Tue Jun 15 09:49:52 2021 daemon.notice netifd: Network device 'eth0' link is up
Tue Jun 15 09:49:52 2021 daemon.notice netifd: Network device 'br-wan' link is up
Tue Jun 15 09:49:52 2021 daemon.notice netifd: Interface 'wan' has link connectivity
Tue Jun 15 09:49:52 2021 daemon.notice netifd: Interface 'internet' has link connectivity
Tue Jun 15 09:49:52 2021 daemon.info conn-indicator: <31330201> link event: br-wan.up
Tue Jun 15 09:49:52 2021 daemon.info conn-indicator: <31330301> Invoke led: conn[0]
Tue Jun 15 09:49:52 2021 daemon.info leds: Event: conn.online
Tue Jun 15 09:49:52 2021 daemon.notice conn-indicator: Connectivity changed: OFFLINE(0x1) -> ONLINE(0x0)
Tue Jun 15 09:49:52 2021 daemon.info conn-indicator: Notify inet.up
Tue Jun 15 09:49:52 2021 user.warn dnsproxy: [ 4265] [online_test_event_cb 260] nameserver isn't in the resolve.conf file!!!
Tue Jun 15 09:49:52 2021 daemon.notice netifd: Interface 'wan' is setting up now
Tue Jun 15 09:49:52 2021 daemon.notice netifd: Interface 'wan' is now up
Tue Jun 15 09:49:52 2021 user.info smartip: [lan] smartip_handle_dhcpd_action DHCPD_FORCE_ON:
Tue Jun 15 09:49:52 2021 user.notice smartip: [lan] start udhcpd
Tue Jun 15 09:49:52 2021 user.info smartip: [lan] cmd /usr/sbin/udhcpd -f /tmp/udhcpd_lan.conf -S &
Tue Jun 15 09:49:52 2021 daemon.err udhcpd[16976]: udhcpd (v1.22.1) started
Tue Jun 15 09:49:52 2021 daemon.err udhcpd[16976]: start ip 0xc0a80164, end ip 0xc0a801fa, subnet:0xffffff00
Tue Jun 15 09:49:52 2021 daemon.err udhcpd[16976]: lease ip: 0xc0a80168
Tue Jun 15 09:49:52 2021 daemon.err udhcpd[16976]: lease ip: 0xc0a80167
Tue Jun 15 09:49:52 2021 daemon.err udhcpd[16976]: lease ip: 0xc0a80169
Tue Jun 15 09:49:52 2021 daemon.err udhcpd[16976]: lease ip: 0xc0a80166
Tue Jun 15 09:49:52 2021 daemon.err udhcpd[16976]: lease ip: 0xc0a8016b
Tue Jun 15 09:49:52 2021 user.debug netifd: ubus call network.interface notify_proto { "action": 2, "signal": 15, "interface": "internet" }
Tue Jun 15 09:49:52 2021 daemon.info pppd[19257]: got_sigterm, Terminating on signal 15
Tue Jun 15 09:49:52 2021 daemon.notice pppd[19257]: len < 0
Tue Jun 15 09:49:52 2021 daemon.notice netifd: internet (19257): got_sigterm, Terminating on signal 15
Tue Jun 15 09:49:52 2021 daemon.notice netifd: internet (19257): len < 0
Tue Jun 15 09:49:52 2021 daemon.notice netifd: internet (19257): Command failed: Not found
Tue Jun 15 09:49:52 2021 daemon.info pppd[19257]: Connect time 189051.7 minutes.
Tue Jun 15 09:49:52 2021 daemon.info pppd[19257]: Sent 224575523 bytes, received 3408423093 bytes.
Tue Jun 15 09:49:52 2021 daemon.err miniupnpd[19998]: ioctl(s, SIOCGIFADDR, ...): Address not available
Tue Jun 15 09:49:52 2021 daemon.err miniupnpd[19998]: Failed to get IP for interface share-internet
Tue Jun 15 09:49:52 2021 daemon.warn miniupnpd[19998]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
Tue Jun 15 09:49:52 2021 daemon.notice netifd: internet (19257): Connect time 189051.7 minutes.
Tue Jun 15 09:49:52 2021 daemon.notice netifd: internet (19257): Sent 224575523 bytes, received 3408423093 bytes.
Tue Jun 15 09:49:52 2021 daemon.notice netifd: internet (19257): Command failed: Not found
Tue Jun 15 09:49:52 2021 daemon.notice netifd: Network device 'share-internet' link is down
Tue Jun 15 09:49:52 2021 daemon.notice netifd: internet (19257): Command failed: Not found
Tue Jun 15 09:49:52 2021 user.debug netifd: ubus call network.interface notify_proto { "action": 0, "ifname": "share-internet", "link-up": false, "keep": false, "interface": "internet" }
Tue Jun 15 09:49:52 2021 daemon.notice netifd: internet (19257): Command failed: Not found
Tue Jun 15 09:49:52 2021 user.debug netifd: ubus call network.interface notify_proto { "action": 0, "ifname": "share-internet", "link-up": false, "keep": false, "interface": "internet" }
Tue Jun 15 09:49:52 2021 daemon.notice pppd[19257]: Connection terminated.
Tue Jun 15 09:49:52 2021 daemon.info pppd[19257]: Connect time 189051.7 minutes.
Tue Jun 15 09:49:52 2021 daemon.notice netifd: internet (19257): Connection terminated.
Tue Jun 15 09:49:52 2021 daemon.info pppd[19257]: Sent 224575523 bytes, received 3408423093 bytes.
Tue Jun 15 09:49:52 2021 daemon.notice netifd: internet (19257): Connect time 189051.7 minutes.
Tue Jun 15 09:49:52 2021 daemon.notice netifd: internet (19257): Sent 224575523 bytes, received 3408423093 bytes.
Tue Jun 15 09:49:52 2021 user.notice ppp: share-internet link down
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I'm also getting weird speeds with the Decos after the disconnection problem. If I restart the system it goes back to normal, until the drops.
what's going on?
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Hi, as per the System Log on the Deco, it seems the WAN connection broken up for some reason, can you please confirm the cable between the main Deco and the ISP modem is good, try to unplug and plug it back, or change with another cat 5e or cat 6 cable.
How long is the cable? Did you use the same cable between the old router with the modem? You can try different LAN ports on the modem. BTW, who is the ISP, and what is the model of the modem?
You can also try to swap the two Deco X60, change the satellite node to be the main as follows:
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@TP-Link I've changed the cable that came with the Deco for my own CAT6 cable and now everything works perfectly, my connection is steady and up for about 60 hours. Strange that a brand new cable went down the road after two days of use.
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With my old router (Asus 68U acting as dns cache)
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with deco x60
Another situation, if you guys can help me. my devices the dns is showing the router ip (192.168.1.1) and 8.8.8.8
but I didn't set anything on DHCP page.
It should only show 192.168.1.1 as far as understand.
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Hi, you may check if this is obtained automatically from the ISP network, or you assigned it manually as follows:
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@TP-Link I changed the DNS on Wan Page only. Didn't touch the dhcp.
The only ip that should show on devices is the router ip 192.168.1.1
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