Home Network Community > Wi-Fi Routers > AX6000 stopped being able to establish a solid connection with Apple services, websites & email ONLY
< Wi-Fi Routers

AX6000 stopped being able to establish a solid connection with Apple services, websites & email ONLY

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

AX6000 stopped being able to establish a solid connection with Apple services, websites & email ONLY

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX6000 stopped being able to establish a solid connection with Apple services, websites & email ONLY
AX6000 stopped being able to establish a solid connection with Apple services, websites & email ONLY
2021-06-03 05:34:49 - last edited 2021-06-07 08:32:42
Model: Archer AX6000  
Hardware Version:
Firmware Version:

Sometime in the last week my AX6000, which had been working flawlessly for over a year, has just stopped working with Apple services such as iCloud via the web browser, certain Apple websites, Apple TV+ service is disrupted and intermittent and lastly Apple Mail can't maintain a solid connection and drops incoming and outgoing mail servers...

 

Everything else is working perfectly, all other websites, no issue, Netflix no issue.

 

How do I know its the AX6000, I swapped back my ISP provided Huawei router and the problem has dissappeared...

 

I haven't touched the wifi settings since I set it up a year ago...

 

Can anyone suggest a possible reason for this? OR a setting I could change or look at that might be targetting specifically Apple services? 

 

Much appreciated the AX6000 is twice as fast as the old router so I'd love to get it sorted...

 

Cheers

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:AX6000 stopped being able to establish a solid connection with Apple services, websites & email ONLY-Solution
2021-06-07 08:32:33 - last edited 2021-06-07 08:32:42

@Dawnrazor 

 

That's good to know changing the DNS servers on the router helps. From my point of view, some ISPs may block some special services or ports if they detect an intrusion or something, which may not be created by your network or devices, but we don't know if this happens to your ISP.

 

Anyway, you can monitor the connectivity again with the external DNS servers, you will need to contact them again if the issue gets back.

Recommended Solution
  0  
  0  
#8
Options
7 Reply
Re:AX6000 stopped being able to establish a solid connection with Apple services, websites & email ONLY
2021-06-03 06:52:35

@Dawnrazor 

 

Have you been aware of any change in the network, such as router firmware update? Just to confirm, who is your ISP?

 

Try to change the Internet DNS servers on the router to something like 8.8.8.8 and 8.8.4.4, then reboot the router, reconnect to the network to confirm.

 

If this doesn't help, try to reset the router, then reconfigure it from scratch, check again if you can connect to the Apple services.

 

 

  0  
  0  
#2
Options
Re:AX6000 stopped being able to establish a solid connection with Apple services, websites & email ONLY
2021-06-03 09:25:09

Not aware of any changes in the ISP settings and I haven't updated the router firmware or software... 

 

I might give the reset thing a go, nothing to lose, might sort the problem and the DNS thing...

 

Based in NZ ISP is Spark

 

cheers

  0  
  0  
#3
Options
Re:AX6000 stopped being able to establish a solid connection with Apple services, websites & email ONLY
2021-06-04 03:23:44

@Dawnrazor 

 

Yes please, check if the Apple service will be good after the reset and reconfiguration.

  0  
  0  
#4
Options
Re:AX6000 stopped being able to establish a solid connection with Apple services, websites & email ONLY
2021-06-06 02:07:36

@Kevin_Z 

 

So reset to factory settings and set up the router from scratch so I wasn't inheriting any odd settings and still have issues with Apple services... Didn't change my DNS numbers as they seem to need to be populated from the ISP...

 

TIme to call the ISP...

  0  
  0  
#5
Options
Re:AX6000 stopped being able to establish a solid connection with Apple services, websites & email ONLY
2021-06-07 01:11:53

@Dawnrazor 

 

Do let the community know if there is any insight from your ISP.

  0  
  0  
#6
Options
Re:AX6000 stopped being able to establish a solid connection with Apple services, websites & email ONLY
2021-06-07 03:51:13

@Kevin_Z 

 

no insight from my ISP, washed their hands when they found out I wasn't using the ISP provided router, no surprise. They are sending me a new better router that has better range and speed... not the solution I wanted really...
 

However I have had communication with TP Link and they supplied some instructions and suggestions of things to change, including how to cha ge DNS servers to 8.8.8.8 etc and after following them and rebooting and having to reset to factory me cha ge them again... I finally got the router up and running on 8.8.8.8 and problem solved. All effected Apple services back to normal.

 

So what has changed? Is this an ISP problem? Seeing as I'm not using their DNS addresses and the problem has disappeared. Also seeing as everything has been just fine for the last year or so and suddenly in the last week or so I begin developing problems with a specific group of websites and services all belonging to one company... that is resolved when I change to an external DNS server....

 

id like to bet to the bottom of this and go back to my ISP so any advice would be much appr

  0  
  0  
#7
Options
Re:AX6000 stopped being able to establish a solid connection with Apple services, websites & email ONLY-Solution
2021-06-07 08:32:33 - last edited 2021-06-07 08:32:42

@Dawnrazor 

 

That's good to know changing the DNS servers on the router helps. From my point of view, some ISPs may block some special services or ports if they detect an intrusion or something, which may not be created by your network or devices, but we don't know if this happens to your ISP.

 

Anyway, you can monitor the connectivity again with the external DNS servers, you will need to contact them again if the issue gets back.

Recommended Solution
  0  
  0  
#8
Options

Information

Helpful: 0

Views: 11

Replies: 0

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.