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Problem connecting Samsung, Apple devices to 5G network

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Problem connecting Samsung, Apple devices to 5G network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Problem connecting Samsung, Apple devices to 5G network
Problem connecting Samsung, Apple devices to 5G network
2021-05-25 10:58:39 - last edited 2021-05-27 14:53:50
Model: Archer C6  
Hardware Version: V3
Firmware Version: 1.0.9

TP-Link Archer C6 v3.2

Problems as follows:

• Smart Connect keeps switching network for Samsung device, disabled it 

• Separately named SSIDs for 2G and 5G network 

• Vivo device was able to connect to 5G network without any issue 

• Samsung A30 and iPhone X gave two different errors: Samsung - couldn't obtain IP address, Apple - No internet 

• Tried to make IP static for Samsung, device connected to router but gave same error as Apple's, No internet 

 

Purchased 2 days ago...

 

Also I have this WiFi adapter for my desktop Tp-link Tl-wn725n Wi-fi Receiver 150 Mbps Wireless Nano Usb Adapter 

I know it's 2G but it is very slow, like I get 46-50Mbps on my smartphones but 0-12Mbps on desktop, please provide suggestions. Thank you!

 

 

 

 

 

 

 

 

 

 

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#1
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2 Accepted Solutions
Re:Problem connecting Samsung, Apple devices to 5G network-Solution
2021-05-27 14:31:35 - last edited 2021-05-27 14:53:50

@zyniac 

 

Ignore "Sharing Network" , that's FW dependent.

Try setting Channel to Auto, disable airtime fairness feature and enable MU-MIMO feature. Then test again.

Do you use any special feature like access control or IP MAC Binding on the router ? If you do, disable them and test again.

Recommended Solution
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#4
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Re:Problem connecting Samsung, Apple devices to 5G network-Solution
2021-05-27 14:56:16 - last edited 2021-05-28 08:58:55

@terziyski 

 

Thank you for your help!

 

It was Access Control, the MAC address of my device had changed so it wasn't able to identify and therefore denied access. So I guess I'll have to register both MAC addresses and work accordingly.

 

Thank you once again!

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#5
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5 Reply
Re:Problem connecting Samsung, Apple devices to 5G network
2021-05-27 13:23:54 - last edited 2021-05-27 13:32:57

@zyniac 

 

Try these wireless settings:

 

 

Then reboot the router so the wireless devices can re-connect and test if that will resolve the issue.

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#2
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Re:Problem connecting Samsung, Apple devices to 5G network
2021-05-27 13:41:08

@terziyski 

 

Thank you for your response!

 

Our settings are pretty much the same except I can't find "Sharing Network" next to "Enable Wireless Radio".

 

Here is a shot:

 

Note: Network works perfectly on Vivo but has issues on Samsung A30 and iPhone X

 

Thanks once again! 

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#3
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Re:Problem connecting Samsung, Apple devices to 5G network-Solution
2021-05-27 14:31:35 - last edited 2021-05-27 14:53:50

@zyniac 

 

Ignore "Sharing Network" , that's FW dependent.

Try setting Channel to Auto, disable airtime fairness feature and enable MU-MIMO feature. Then test again.

Do you use any special feature like access control or IP MAC Binding on the router ? If you do, disable them and test again.

Recommended Solution
  0  
  0  
#4
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Re:Problem connecting Samsung, Apple devices to 5G network-Solution
2021-05-27 14:56:16 - last edited 2021-05-28 08:58:55

@terziyski 

 

Thank you for your help!

 

It was Access Control, the MAC address of my device had changed so it wasn't able to identify and therefore denied access. So I guess I'll have to register both MAC addresses and work accordingly.

 

Thank you once again!

Recommended Solution
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  0  
#5
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Re:Problem connecting Samsung, Apple devices to 5G network
2021-05-27 15:29:37

@zyniac 

 

Keep in mind that if your phone MAC addresses are randomized that will happen again.

You can read more on that here - https://blog.elevensoftware.com/how-mac-address-randomization-can-affect-the-wifi-experience

If you want to use access control feature then better use your phone MAC instead.

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#6
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