@Tgez 

Thanks for your feedback.

Would you please help me check the following information:

1. Only the satellite Deco would lose the internet connection and turn red; the main Deco worked fine all the time, right?

2. Can I have a picture of the signal source and signal source strengthen on the satellite Deco?

3.Please try to log into the web UI and help me save the system log;

Thank you very much.

@TP-Link 

 

Hi thanks for getting back so quickly.

 

So my main deco is connected to my plusnet router. I have three decos in total and all three lose connection and turn red.

2. Do you have an example of what that is? Not sure what to take a pic of haha

 

3. How do I log onto the Web ui? 

@Tgez 

Hi, 

If all 3 three Deco units lost the connection, there is no need for the signal source now.

May I know the model number of your Plusnet router?

Did Deco M5 work on the wireless router mode or access point mode?--How to check it:Deco APP>More>Advanced>operation mode;

As for how to log into the web UI, please refer to this link: https://www.tp-link.com/en/support/faq/2641/

How often did this issue repeat, like 3-4 times a day?

Thank you very much.

 

@TP-Link 

 

Hi I have the plusnet one hub router

 

The devices were on wireless router mode but I have changed to access point mode this afternoon. No problems so far but it hasn't been long

 

This happens around 2-3 times a day. I'm struggling to save the logs but will keep trying

Update: connextion lost again even when access point mode is used

@Tgez 

Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual/abnormal. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved.