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internet microcourts

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internet microcourts

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internet microcourts
internet microcourts
2021-05-15 22:34:12 - last edited 2021-05-16 05:26:42
Model: Archer AX11000  
Hardware Version: V1
Firmware Version: 1.1.1 Build 20200716 rel.84595(5553)

Hi, my name is Julio. I have problems with my internet connection.


I have micro-cuts in my connection to the Internet a couple of times a week, at least. the light on the router turns to red for a minute and I lose the internet. The lights of the ont are all ok, green, only the LAN connection of the ONT does not blink (there is no data transfer).

 


then the router light turns white and everything works fine.

 

This is the router register for two days, I had a microcurt 19:14 of may 15 

 

2021-05-15 19:12:15 UPnP INFO [15566] Service start

2021-05-15 19:12:15 UPnP INFO [15566] Service stop

2021-05-15 19:12:14 NAT INFO [14690] IPSEC ALG enabled

2021-05-15 19:12:14 NAT INFO [14690] L2TP ALG enabled

2021-05-15 19:12:14 NAT INFO [14690] PPTP ALG enabled

2021-05-15 19:12:14 NAT INFO [14690] SIP ALG enabled

2021-05-15 19:12:14 NAT INFO [14690] RTSP ALG enabled

2021-05-15 19:12:14 NAT INFO [14690] H323 ALG enabled

2021-05-15 19:12:14 NAT INFO [14690] TFTP ALG enabled

2021-05-15 19:12:14 NAT INFO [14690] FTP ALG enabled

2021-05-15 19:12:14 Gestión Remota INFO [15223] Service stop

2021-05-15 19:12:12 NAT INFO [14690] Initialization succeeded

2021-05-15 19:12:12 NAT INFO [14690] Initialization succeeded

2021-05-15 19:12:11 PPP INFO [14610] PPP connection is done with our IP 167.61.117.236, DNS 200.40.30.245, 200.40.220.245

2021-05-15 19:12:11 PPP DEPURAR [14610] Finish IPCP negotiation. Got server IP 200.40.162.196, our IP 167.61.117.236, primary DNS 200.40.30.245, Secondary DNS 200.40.220.245

2021-05-15 19:12:11 PPP DEPURAR [14610] Begin IPCP negotiation. Got server IP 200.40.162.196

2021-05-15 19:12:11 PPP DEPURAR [14610] Finish LCP negotiation

2021-05-15 19:12:11 PPP DEPURAR [14610] Begin LCP negotiation

2021-05-15 19:12:10 PPP DEPURAR [25892] Sending PADT

2021-05-15 19:12:08 NAT INFO [13950] Initialization succeeded

2021-05-15 19:12:08 NAT INFO [13950] Initialization succeeded

2021-05-15 06:52:10 UPnP INFO [26842] Service start

2021-05-15 06:52:10 UPnP INFO [26842] Service stop

2021-05-15 06:52:10 NAT INFO [25931] IPSEC ALG enabled

2021-05-15 06:52:10 NAT INFO [25931] L2TP ALG enabled

2021-05-15 06:52:10 NAT INFO [25931] PPTP ALG enabled

2021-05-15 06:52:10 NAT INFO [25931] SIP ALG enabled

2021-05-15 06:52:10 NAT INFO [25931] RTSP ALG enabled

2021-05-15 06:52:10 NAT INFO [25931] H323 ALG enabled

2021-05-15 06:52:10 NAT INFO [25931] TFTP ALG enabled

2021-05-15 06:52:10 NAT INFO [25931] FTP ALG enabled

2021-05-15 06:52:10 Gestión Remota INFO [26493] Service stop

2021-05-15 06:52:08 NAT INFO [25931] Initialization succeeded

2021-05-15 06:52:07 NAT INFO [25931] Initialization succeeded

2021-05-15 06:52:07 PPP INFO [25892] PPP connection is done with our IP 167.61.126.102, DNS 200.40.30.245, 200.40.220.245

2021-05-15 06:52:07 PPP DEPURAR [25892] Finish IPCP negotiation. Got server IP 200.40.162.196, our IP 167.61.126.102, primary DNS 200.40.30.245, Secondary DNS 200.40.220.245

2021-05-15 06:52:07 PPP DEPURAR [25892] Begin IPCP negotiation. Got server IP 200.40.162.196

2021-05-15 06:52:06 PPP DEPURAR [25892] Finish LCP negotiation

2021-05-15 06:52:06 PPP DEPURAR [25892] Begin LCP negotiation

2021-05-15 06:52:06 PPP DEPURAR [4838] Sending PADT

2021-05-15 06:52:04 NAT INFO [25221] Initialization succeeded

2021-05-15 06:52:04 NAT INFO [25221] Initialization succeeded

2021-05-14 18:32:07 UPnP INFO [5730] Service start

2021-05-14 18:32:07 UPnP INFO [5730] Service stop

2021-05-14 18:32:06 Gestión Remota INFO [5509] Service stop

2021-05-14 18:32:05 NAT INFO [4883] IPSEC ALG enabled

2021-05-14 18:32:05 NAT INFO [4883] L2TP ALG enabled

2021-05-14 18:32:05 NAT INFO [4883] PPTP ALG enabled

2021-05-14 18:32:05 NAT INFO [4883] SIP ALG enabled

2021-05-14 18:32:05 NAT INFO [4883] RTSP ALG enabled

2021-05-14 18:32:05 NAT INFO [4883] H323 ALG enabled

2021-05-14 18:32:05 NAT INFO [4883] TFTP ALG enabled

2021-05-14 18:32:05 NAT INFO [4883] FTP ALG enabled

2021-05-14 18:32:03 NAT INFO [4883] Initialization succeeded

2021-05-14 18:32:03 NAT INFO [4883] Initialization succeeded

2021-05-14 18:32:03 PPP INFO [4838] PPP connection is done with our IP 167.61.65.165, DNS 200.40.30.245, 200.40.220.245

2021-05-14 18:32:03 PPP DEPURAR [4838] Finish IPCP negotiation. Got server IP 200.40.162.196, our IP 167.61.65.165, primary DNS 200.40.30.245, Secondary DNS 200.40.220.245

2021-05-14 18:32:03 PPP DEPURAR [4838] Begin IPCP negotiation. Got server IP 200.40.162.196

2021-05-14 18:32:02 PPP DEPURAR [4838] Finish LCP negotiation

2021-05-14 18:32:02 PPP DEPURAR [4838] Begin LCP negotiation

2021-05-14 18:32:02 PPP DEPURAR [16926] Sending PADT

2021-05-14 18:32:00 NAT INFO [4106] Initialization succeeded

2021-05-14 18:31:59 NAT INFO [4106] Initialization succeeded

2021-05-14 06:12:03 UPnP INFO [17884] Service start

2021-05-14 06:12:03 UPnP INFO [17884] Service stop

2021-05-14 06:12:01 NAT INFO [16983] IPSEC ALG enabled

2021-05-14 06:12:01 NAT INFO [16983] L2TP ALG enabled

2021-05-14 06:12:01 NAT INFO [16983] PPTP ALG enabled

2021-05-14 06:12:01 NAT INFO [16983] SIP ALG enabled

2021-05-14 06:12:01 NAT INFO [16983] RTSP ALG enabled

2021-05-14 06:12:01 NAT INFO [16983] H323 ALG enabled

2021-05-14 06:12:01 NAT INFO [16983] TFTP ALG enabled

2021-05-14 06:12:01 NAT INFO [16983] FTP ALG enabled

2021-05-14 06:12:01 Gestión Remota INFO [17500] Service stop

2021-05-14 06:11:59 NAT INFO [16983] Initialization succeeded

2021-05-14 06:11:59 NAT INFO [16983] Initialization succeeded

2021-05-14 06:11:58 PPP INFO [16926] PPP connection is done with our IP 167.61.126.58, DNS 200.40.30.245, 200.40.220.245

2021-05-14 06:11:58 PPP DEPURAR [16926] Finish IPCP negotiation. Got server IP 200.40.162.196, our IP 167.61.126.58, primary DNS 200.40.30.245, Secondary DNS 200.40.220.245

2021-05-14 06:11:58 PPP DEPURAR [16926] Begin IPCP negotiation. Got server IP 200.40.162.196

2021-05-14 06:11:58 PPP DEPURAR [16926] Finish LCP negotiation

2021-05-14 06:11:58 PPP DEPURAR [16926] Begin LCP negotiation

2021-05-14 06:11:58 PPP DEPURAR [29395] Sending PADT

2021-05-14 06:11:55 NAT INFO [16252] Initialization succeeded

2021-05-14 06:11:55 NAT INFO [16252] Initialization succeeded

2021-

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#1
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5 Reply
Re:internet microcourts
2021-05-17 10:05:09

@DrJulius 

 

Hello, may I know who is your ISP? Please ensure you have a stable connection when you connect a computer to the ISP modem directly bypassing the router, and dial up on the computer to connect to the internet. Guide are as follows:

For Windows 8/10: https://www.tp-link.com/support/faq/921/

For Mac: https://www.tp-link.com/support/faq/285/

 

If the above confirms to be stable, please try with a different cat5e or cat6 cable between the modem and the AX11000, ensure the cable connection is good.

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#2
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Re:internet microcourts
2021-05-17 14:39:33

@Kevin_Z 

 

 

My ISP modem is a fiber optic ZTE provided by the ANTEL telephone company (Uruguay).
The ISP modem is in bridge mode.
The PPPoE configuration is configured directly in the TPLink router, I do not have to configure the internter connection on a PC to connect to the internter.

 

Regards

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#3
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Re:internet microcourts
2021-05-18 06:37:42

@DrJulius 

 

Yes, we understand that, as the PPPoE connection is not stable, we hope you can dial up on a computer directly to confirm if the internet connection provided by your ISP is stable first. Please refer to the guidance in my previous reply to dial up on the computer, then let us know if you could get a stable connection without the AX11000.

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#4
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Re:internet microcourts
2021-05-18 12:54:50
If I understood correctly, should I disconnect the wan cable from the router and connect it to the pc? Once I connect that to the pc and make the connection to the internet, how long should I leave it connected like this to know if the connection is stable? (When I do that, I leave the whole house without an inrtenet connection and only my pc has internet)
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#5
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Re:internet microcourts
2021-05-20 07:41:10

@DrJulius 

 

You are correct, that was what I mean. While we can escalate your case to the support engineers to investigate first since my previous suggestion will leave your whole house without an internet.

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#6
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