@Tofu_tofu 

Hello, we would like to know more details which will help us analyze the special reboot issue you are experiencing.

When did you purchase it, does the reboot issue occur when you first installed it or is it happening after some special activity, such as high loading or streaming? Have you ever upgraded the router firmware or changed some setting on it when this issue begins to happen?

How often does the reboot issue occur? If possible, try to reduce the connected devices, modify the Transmit Power on the router to middle or low, go to Advanced > Wireless > Wireless Settings, then change the Transmit Power of the 2.4G and 5G Wi-Fi to "Middle" or "Low", then monitor again.

You can also check the CPU & Memory utilization on the Network Map - scroll down the page and you will get it.

@Kevin_Z 

Hi Kevin,

Thanks for the response. Comments below:

Router was bought about 3 months ago and I upgraded the firmware straight to 1.2.0 Build 20201023 rel.69987(5553) when I set it up. The random reboots did not happen initially but has been occurring pretty often (about 2-3 times a day) now. No change of config between then and now.

I have reduced the transmit power to Middle 3 days ago but I still face the same issue. CPU and memory utilization isn't exactly at high load and this occurs even when I don't stream anything. I have seen this happening at 1-2AM when everyone is asleep and I'm the only one browsing news sites.

Similar to the earlier thread, I'll see entries in the log indicating it had a quick reboot in between where services get started again.

Sample 1:

2021-05-06 03:38:31 Led Controller INFO [1087] Start to run WAN1_OFF

2021-05-06 03:38:31 Led Controller INFO [1087] Start to run WAN0_ON

2021-05-06 03:38:31 Led Controller INFO [1087] Start to run LAN_ON

2021-05-05 23:46:47 QoS INFO [28245] Service start

2021-05-05 23:46:42 QoS INFO [28245] Function enabled

2021-05-05 23:46:42 QoS INFO [28245] Service stop

____________________________________________________________

Sample 2:

2021-05-06 14:00:06 Led Controller INFO [1087] Start to run WAN1_ON

2021-05-06 14:00:06 Led Controller INFO [1087] Start to run WAN0_OFF

2021-05-06 14:00:06 Led Controller INFO [1087] Start to run LAN_ON

2021-05-06 14:00:06 PPP INFO [8961] pppoe receive PADT

2021-05-06 14:00:06 PPP INFO [8961] ppp receive LCP TermReq

2021-05-06 13:59:51 Led Controller INFO [1087] Start to run WAN1_OFF

2021-05-06 13:59:51 Led Controller INFO [1087] Start to run WAN0_ON

2021-05-06 13:59:51 Led Controller INFO [1087] Start to run LAN_ON

2021-05-06 06:00:00 Led Controller INFO [1087] Start to run NIGHT

2021-05-06 03:41:16 QoS INFO [16312] Service start

As you can see it did a small restart at 3:38am then it happens again at 1:59pm.

Also, is there any reason why logs are not retained after reboot? It always get initialized to October 2020 (firmware date?)

2020-10-23 00:00:00 Time Settings INFO [1116] Service start

1970-01-01 00:00:10 Led Controller INFO [1087] Service start

Thanks.

@Tofu_tofu 

Thanks a lot for getting back with the details. If that is the case, we recommend reaching out to the local tech support, so they can work with you in looking into the issue further or help with the replacement.

Ah, since v2 has a firmware update to fix the issue, will v1.2 get the firmware upgrade too? Will log a case with tech support then.