@WendellBR 

Can you explain more on this "The problem ends when I start everything on smart connect, but in this configuration all my devices are less than 30% speed at 5Ghz."?

What are the devices connected to the 2.4G network? Are all of them experiencing the same disconnect issue at the same time? Try to run a Wi-Fi analyzer to find a clear channel for the 2.4G network, then change the 2.4G channel width to 20MHz, change the security to WPA2-PSK/AES, reboot the router and reconnect to the wireless network, then confirm.

@Kevin_Z, Of course, disconnections decrease when I start the router's smart connect function (which creates a single network for both frequencies), however in this configuration, all devices are limited to 100mbps (including those connected via 5Ghz).

Regarding disconnections, all 2.4Ghz devices are disconnected at random from the network, this occurs even when using them. Unfortunately this is any device that is in the 2.4Ghz frequency, the disconnection problem does not occur if I use 5Ghz (when the networks are separated).

I already checked the channels and possible inferences from other devices, changed the width of the channel to 20Mhz, changed the name of the network as well as reset the router, but the problem remains. About my ISP, it made available a device in Bridge mode to avoid possible eventualities.

 

Finally, thank you very much for your attention.

@WendellBR 

This issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved.

@Kevin_Z

Okay, I'll be waiting.