@AbattDoom 

 

Just confirm, how many devices are connected to the C6U most of the time, are there heavy activities on the devices?

 

Do you remember the previous firmware version? If this issue occurs after the firmware update, please check if you can revert to the previous version, then check if there is still an issue.

 

BTW, who is your ISP, and what is the model number of the modem?

@Kevin_Z 

 

I have around 13 devices. Most of them are smart devices(lamps, cleaning robot, air purifiers), 3 phones , 2 computers , NAS and Nvidia Shield TV. Through the day i have two children with online class. There is no heavy activity. I haven't modem. My network provider is optical - media convertor. I need someone to explain the LOG. The problem is there. I can't remember the previous firmware version.

@AbattDoom 

 

The tech team was made aware of your issue. They will likely reach out to you via email to continue to troubleshoot your issue.

@Kevin_Z 

.

I have the same situation.Number of clients wired and wifi is 32.In thew near futture will be around 60.

Archer C6U updated with last firmeware.

 

 

Log file had 63 pages!!! its seams thet record one line on each 6 seconds. Interesting is that the router is not 3g or 4g.

 

@Mihai_RO 

 

To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

@Kevin_Z 

 

Hi Kevin / @Mihai_RO ,

 

How was the issue fixed? Seems I have same issue, if no fix is found I'm thinking to return the device. It seems for me it is somehow device dependent. There are about 7 devices connected tl the router and only 3 (two samsung phones and one laptop with intel wifi card) have the issue with "No Internet" while device still connected to wifi. Issue is only fixed with router restart (not with device reconnecting to wifi network). Even tried with custom dns server (on laptop), disabled Mesh, and IPv6, and Smart Connect. Also same as with Mihai the syatem log fills like crazy.

@dr3am.r 

 

Can I have the model of the Samsung phones and laptop with an Intel card? Are they connecting to the 5G network of the C6U? Try to modify the wireless settings for the 5G network, such as changing the wireless channel to a less congested one, channel width to 40MHz, security to WPA2-PSK, AES, then reboot the router and reconnect to the network on the phones and laptop.

 

When they display a "No Internet" error, are they still getting IP addresses from the C6U, what are they? What if you connect them to the 2.4G network, will they still display the same error?

Samsung s10e Samsung A3 2017 Lenovo Thinkpad T480 (Intel AC 8265) All on 5ghz network. Changed the configuration from Wpa2/3 with AES to Wpa1/2 with Auto. Channel does not influence (switched to several both for 5g and 2.4g). Also changing the wpa version did not change. 5-6 times a day I get No Internet, ping shows "general failure" on windows pc, while network remains connected (ip assigned). Disabling mesh or ipv6 (read on another forum this might be the issue) also did not influence this behavior. When on No internet on PC if I switch to the 2.4ghz network, still I get the No Internet. Now reverted from 1.0.4 fir.ware to previous 1.0.2 (without mesh and wpa3) and at least from morning until now did not get any No Internet, will monitor. Qualcomm based phones have no issues (Oneplus 7 Pro, ZTE Axon 7...)