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Archer AX11000 dropping connections

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Archer AX11000 dropping connections

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Archer AX11000 dropping connections
Archer AX11000 dropping connections
2021-03-27 23:11:16 - last edited 2021-04-09 01:19:24
Model: Archer AX11000  
Hardware Version: V1
Firmware Version: Latest

I'm hoping someone can help. I have an Archer AX11000 that's only about a month old, bought this as an upgrade from another brand after not being happy with the performance.

 

I have a fair few devices (about 26) connected throughout my home, but just recently I've noticed the router seems to just drop active connections. Most notably, a couple of Sonos One speakers I have and now has started to do it with a reolink security cameras. 
 

I first noticed this when trying to play music over airplay, that all of my AirPlay devices that usually show up (including the two sonos and a Sony TV), just weren't showing up. After a router reset everything returns to normal, connected and working fine.


The router actually shows these devices as connected, which is weird, and I've even tried to reserve their DHCP address so their lease doesn't expire - however this doesn't seem to help.

 

Otherwise the router performs very well, so I'm at a loss as to why this seems to have started happening only in the last week or so.

 

Any ideas?

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#1
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1 Accepted Solution
Re:Archer AX11000 dropping connections-Solution
2021-03-30 07:13:00 - last edited 2021-04-09 01:19:24

@phatmonk 

 

Hello, if you encounter a dropping issue when connecting to the AX11000 network, please try this beta firmware to check if it fixes the issue:

https://static.tp-link.com/beta/2021/202103/20210311/ax11000v1-up-ver1-1-1-P8[20201207-rel86202]_sign_2020-12-08_14.08.30.zip

Note: This version can be installed on both the EU version and US version.

 

Refer to the guidance to upload the firmware manually:

https://www.tp-link.com/support/faq/2561/

Recommended Solution
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#5
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8 Reply
Re:Archer AX11000 dropping connections
2021-03-28 13:50:53

@phatmonk 

try a fixed wifi channel on both bands

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#2
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Re:Archer AX11000 dropping connections
2021-03-29 05:22:28

@Cawsie  thanks mate, great idea that I didn't think of, as I'm used to routers that just have one fixed I forgot this one selects it dynamically.

 

I'll try this now!

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#3
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Re:Archer AX11000 dropping connections
2021-03-30 02:16:05 - last edited 2021-03-30 04:09:17

@Cawsie doesn't look like it's helped, Sonos still dropping out completely until a router reset... Sony TV still shows as connected and connects to the internet with apps, but doesn't appear in the airplay devices on my phone.

 

any other ideas?

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#4
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Re:Archer AX11000 dropping connections-Solution
2021-03-30 07:13:00 - last edited 2021-04-09 01:19:24

@phatmonk 

 

Hello, if you encounter a dropping issue when connecting to the AX11000 network, please try this beta firmware to check if it fixes the issue:

https://static.tp-link.com/beta/2021/202103/20210311/ax11000v1-up-ver1-1-1-P8[20201207-rel86202]_sign_2020-12-08_14.08.30.zip

Note: This version can be installed on both the EU version and US version.

 

Refer to the guidance to upload the firmware manually:

https://www.tp-link.com/support/faq/2561/

Recommended Solution
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#5
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Re:Archer AX11000 dropping connections
2021-04-07 04:30:31
Hi, I will try this today and report back
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#6
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Re:Archer AX11000 dropping connections
2021-04-08 09:46:05

@Kevin_Z initial impression is that this firmware has fixed the issue. Over 24hrs since install now and all apps and devices are working perfectly. By now this would usually not be the case as devices would've dropped out.

 

When will this firmware reach production, and will I have to update out of a beta firmware to the production one manually?

 

 

Kevin_Z wrote

@phatmonk 

 

Hello, if you encounter a dropping issue when connecting to the AX11000 network, please try this beta firmware to check if it fixes the issue:

https://static.tp-link.com/beta/2021/202103/20210311/ax11000v1-up-ver1-1-1-P8[20201207-rel86202]_sign_2020-12-08_14.08.30.zip

Note: This version can be installed on both the EU version and US version.

 

Refer to the guidance to upload the firmware manually:

https://www.tp-link.com/support/faq/2561/

 

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#7
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Re:Archer AX11000 dropping connections
2021-04-09 01:14:34

@phatmonk 

 

There will be a new official firmware for the AX11000 soon, please keep an eye on the official website as well as on your router web, you can detect the new firmware automatically, then update it.

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#8
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Re:Archer AX11000 dropping connections
2021-09-10 21:55:36

@phatmonk I just submitted a ticket. Maybe this is a DHCP issue. I loose (stale) connections and usually can get back without a reboot of the device I am on or the router. I am still actively troubleshooting with every config backed up in between. This is my logic, so far: Every wireless connection drops, but not at the same time. I have 4 devices wired, 3 with static IPs and one DHCP. My work laptop is on DHCP and that is the one and only wired connection that loses connection. I'm still trying different things and waiting to hear back from TP-Link. Can anyone else try this and see if they get the same results?

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#9
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