LAN devices are not reachable from an Ethernet Backhaul connected Deco

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LAN devices are not reachable from an Ethernet Backhaul connected Deco

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LAN devices are not reachable from an Ethernet Backhaul connected Deco
LAN devices are not reachable from an Ethernet Backhaul connected Deco
2021-03-22 13:47:38
Model: Deco M5  
Hardware Version: V1
Firmware Version: 1.5.2 build 20210121 Rel. 55884

Dear Support!

I have a TP-Link mesh system consist of 5 Deco units: 3 M5 and 2 M4R.
Topology: [ISP ONT device]---[Main Deco M5]---[TP-Link Gbit switch]---[Deco M5 upstairs]. These connections are with Ethernet Cable. The rest one M5 (Living room) and two M4R (Garage, Attic) units are connected to the Main Deco M5 with Wireless Mesh only.

Problem is the following: any clients connected to the "Garage" Deco unit are not reachable from any device which are nearby and connected to the "upstairs" Deco unit. Ping request of devices says connection timeout. When I move closer to other Deco units then suddenly those devices are reachable again, ping works fine from the testing device. If I go back to the nearby of the "upstairs" Deco, then ping does not work again: connection timed out.
The problem is only with those clients which are connected to the "Garage" Deco. Other devices connected to another Deco routers are reachable nearby of the "Upstairs" Deco unit. Internet access is also working fine nearby of this "upstairs" Deco, I encounter only local LAN issues as described. Internet access is also working fine for those clients, which are connected to the "garage" unit.

Pinging of the affected "Garage" Deco itself works fine, but any connected devices to this unit doesn't reachable.

I have already rebooted the Decos, also switched temporarily two Decos: moved the M4R from the "Garage" to the "Upstairs" and moved the M5 from "Upstairs" to the "Garage". With this setup the results are the same.

For other testing I removed the Ethernet cable from the "upstairs" Deco, with this setup the issue is solved, but for me it is not a solution I need the Ethernet backhaul to be working here.

 

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3 Reply
Re:LAN devices are not reachable from an Ethernet Backhaul connected Deco
2021-03-23 03:53:09

@zsd111 

Hi, 

Were the clients connected to upstairs Deco able to access other Decos, such as living room Deco, attic Deco, or just garage Deco?

How about the devices connected to the Ethernet switch and are they able to access the garage Deco?

Have you enabled the guest network on the Deco?

And may I know the model number of the TP-Link switch?

Have you done the VLAN settings on the switch?

 

Thank you very much and wait for your reply.

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Re:LAN devices are not reachable from an Ethernet Backhaul connected Deco
2021-03-23 08:32:16

@TP-Link 

 

Devices which are connected to other Deco "main, attic, living room" are reachable from devices connected to the "upstairs" Deco. Only the devices which are connected to the "garage" are not reachable from the clients connected to "upstairs" Deco using Ethernet backhaul.

Switch type: TL-SG1008D. It's an unmanaged switch, there is no way to configure VLANs on it.

 

There is an Intel NUC connected to this switch, from this device I am able to ping any devices connected to the "garage" Deco, or any device connected to the "upstairs" Deco, also the Decos itself are pingable from this source.

Internet access is also available on all devices connected to whichever Deco, only local LAN issue is visible as I described.

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#3
Re:LAN devices are not reachable from an Ethernet Backhaul connected Deco
2021-04-15 11:07:11

@TP-Link,

 

is there any news here? Since then I have installed the latest 1.5.3 version on the M5 Decos, but the problem is still not being resolved. 

 

 

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#4