Home Network Community > Range Extenders > RE650 Configuration page showing internet status as 'unknown' even though there is internet
< Range Extenders

RE650 Configuration page showing internet status as 'unknown' even though there is internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

RE650 Configuration page showing internet status as 'unknown' even though there is internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
RE650 Configuration page showing internet status as 'unknown' even though there is internet
RE650 Configuration page showing internet status as 'unknown' even though there is internet
2021-02-16 23:34:04 - last edited 2021-03-03 06:23:27
Model: RE650  
Hardware Version: V1
Firmware Version: 1.0.9 Build 20201112 Rel. 66232

Hello community,

 

So I am making this thread to address and shed the light on a very minimalistic issue, or bug, that I've been encountering with the RE650 Extender ever since I have purchased it over a year ago.

 

So as you may know, the RE650 has two modes: Range Extender and Access Point. Whenever I am using it as an Access Point, the main status section of the extender's configuration page always shows an exclamation mark next to the internet logo, and on the bottom there is written "Internet status: Unknown"

 

On the other hand, if I am using the RE650 as a Range Extender, it is not the case and everything is normal.

 

I have to mention that the RE650 has received so far 3 firmware updates, and I have used all 3 versions (currently on the latest build) but this issue still exists.

 

Maybe this small bug needs a patch? It's no big deal but I just thought of letting tplink know of it... Also if anyone has the same problem let me know!

 

  0      
 
  0      
 
#1
Options
4 Reply
Re:RE650 Configuration page showing internet status as 'unknown' even though there is internet
2021-02-24 08:22:19 - last edited 2021-02-24 08:24:12

@Leburu 

Hi, thank you very much for your feedback and we have reported to the senior engineers for further assistance.

Have you tried to change the DNS server on the RE650 to 8.8.8.8/8.8.4.4 to see whether it helped or not?（settings>network>DHCP server settings）

By the way, what Is the model number of your home router?

Could you please export the system log and send it to me as well?

Thank you very much and wait for your reply.

 

  0  
  0  
#2
Options
Re:RE650 Configuration page showing internet status as 'unknown' even though there is internet
2021-02-24 14:01:55 - last edited 2021-02-25 17:40:31

@TP-Link Alright so, changing the DNS to google’s in the DHCP settings unfortunately didn’t solve the issue.

 

My home router is a Huawei B525s-65a. It is a 4G LTE router.

 

And I have attached to this post the system logs of the RE650. 

 

PS: You wanted the system logs file for the RE650 or the one of my home router ?

File:
systemlog.txtDownload
  0  
  0  
#4
Options
Re:RE650 Configuration page showing internet status as 'unknown' even though there is internet
2021-03-03 06:08:28 - last edited 2021-03-03 06:24:50

@TP-Link I am observing the same in AP mode: "Internet Status: Unknown".

 

Seeing this on both my AP's:

1. RE650 v1.0, firmware 1.0.9 Build 20201112 Rel. 66232(8543)

2. RE450 v2.0, firmware 1.0.5 Build 20200914 Rel. 34203(8583)

 

Both connected to ASUS RT-AC87U router via Linksys Gigabit switch SD2008 v3.0 (over Ethernet).

 

Note:

 

1. Both AP's configured with:

        a. Static IP address (under Network -> Settings -> Network Settings)

        b. "DHCP Server" is set to "Off" (under Network -> Settings -> DHCP Server Settings)

2. !!!!  If "DHCP Server" is set to AUTO, I see "Internet Status: Connected"  !!!!!

 

 

 

  0  
  0  
#5
Options
Re:RE650 Configuration page showing internet status as 'unknown' even though there is internet
2021-05-19 13:19:58

@Leburu I have the same issue with my RE605X. It is constantly pending between Internet Status: connected and unknown.

  0  
  0  
#6
Options

Information

Helpful: 0

Views: 6

Replies: 0

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.