@Noo8ie 

Yes, our engineers would like to work this with you, they will try to help you out. Please check the email box and discuss this with them.

@Phil4wd hello was this resolved as i have the same issue

@Adammiller 

Hi, the final issue has not been located yet.

If possible, Could you please help me check for more details:

1. What is the model number of your product and what are the current firmware and hardware versions?
2. Except for the sky Q main box, do you have any mini box?
3. Was the Sky Q box connected to the TP-Link via Ethernet cable or Wi-Fi(2.4ghz or 5ghz)?
4. What is the detailed symptom when the Sky Q box freeze, can we have a short video about the issue?

Thank you.

@TP-Link hi thanks for the reply I have managed to make mine stable for now I have switched smart connect off on my router and separated the 2.4 and 5 with differnt names and just connected to the 2.4 with my sky q has not crashed since

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