Deco M5 not working

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Deco M5 not working

2021-01-31 08:56:27

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-01-31

Deco M5 not working

2021-01-31 08:56:27

Model: Deco M5

Hardware Version:

Firmware Version: 1.5.1Build 20201022 Rel. 66804

Deco M5 (main) stopped working after update. No light, power, nothing showing. Checked with another adapter even no solution.

1 Reply

2021-02-03 03:34:33

Posts: 4691

Helpful: 530

Solutions: 391

Stories: 17

Registered: 2018-07-23

Re:Deco M5 not working

2021-02-03 03:34:33

Hi,

Sorry for the delay.

Did you update the firmware via Deco APP or web interface?

Would there be any power outage during the firmware update?

How long have you had the Deco?

Have you tried to change another power socket to have a look?

If still nothing happened, please try to contact the local support team to check for warranty service;

Thank you very much!