@Jamesyk 

Hi,

Thanks for your feedback.

May I know the model number and operating system of your smartphone?

How about the version of the Deco APP?

If you could constantly reproduce the same issue, could you please share a screen-recording video clip to me?

By the way, what is the model number of your Deco device and what is the operating mode of the Deco, wireless router or access point?

Thank you very much and wait for your reply.

@TP-Link 

The deco app version is 2.4.9

My phone operating system is android 10 and is Xiaomi redmi note 8T

I have also tried it on my Samsung galaxy Tab A tablet and I am getting the same problem.

The deco is the M4R ver2 in wireless router mode. I can't tell you the firmware as there are no options available to me from the deco app

@Jamesyk 

Thanks a lot for your kind reply.

We would like to forward your case to the senior engineers for further assistance.

Please have a check of your message box.

At the same time, is the internet service still ok when the APP went wrong?

Would rebooting the smartphone, or deleting the APP and installing it again help or not?

Thank you very much.

@TP-Link 

Yes the internet is working ok. I have rebooted both devices and have also uninstalled and reinstalled the app and I still have the same problem.