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Deco M5 Wifi Signal Problem

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Deco M5 Wifi Signal Problem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M5 Wifi Signal Problem
Deco M5 Wifi Signal Problem
2020-12-25 06:45:25
Model: Deco M5  
Hardware Version:
Firmware Version: 1.5.1 Build 20201022 Rel. 66804

Greetings,

I have a problem with my Deco M5 (bought only 1 device), there is a wifi connectivity issue it drops significantly and my smartphone recognize poor wifi also tried connecting my PC and it shows 1 bar only, tried to turn on and off 2.4Ghz and 5Ghz giving the same result is this defective?

Note:
• Only bought 1 deco so this is not mesh setup.

• We already have Deco E4 Mesh System but it has a different network and ISP.
• LAN seems working only Wifi connectivity/signal have the problem.
• Tried 2.4Ghz and 5Ghz one by one and problem still there.
• Tried to reset and setup again it is showing the same problem.
• Tried it with multiple device and it is showing the same problem.
• Updated the firmware to the latest version from stock and it is showing the same problem.

 

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#1
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3 Reply
Re:Deco M5 Wifi Signal Problem
2021-02-07 06:09:25

@MemoryEXE 

Hi, sorry for the long delay.

Did you still have the same issue?

--if yes, have you tried to reset the Deco to see if there is any difference?

And if possible, please try to use the Wi-Fi analyzer to detect the wireless strengthen of the Deco as well;

By the way, may I know how long have you had the Deco and when did this issue start?

Thank you very much and wait for your reply.

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#2
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Re:Deco M5 Wifi Signal Problem
2021-07-23 07:31:46

@TP-Link I also have the same problem, wifi signal significantly drops after a few steps away from the Deco M5.

Day 1 experience is good, no problem encountered and its easy to setup, updated the firmware to latest version.

Day 2 is where the problem starts, wifi signal suddenly drops on all our devices and I need to be near the Deco to connect to its wifi. Tried resetting the Deco and still no change, very weak wifi signal. 

 

What should I do to fix my deco m5? Resetting, changing the broadcast frequency to 2.4Ghz or 5Ghz doesn't fix the problem. Wifi analyzer rates my wifi signal as fair even though I'm beside the Deco.

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#3
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Re:Deco M5 Wifi Signal Problem
2021-07-26 07:20:49

@ben0101 

Hi, thanks for the feedback.

Could you please help me run a simple test:

1. put one satellite Deco  a few steps where the mobile devices have a weak signal;

2. then check the signal source on the satellite Deco—please save a picture of the signal source strengthen;

Note: please also add the exact distance and how many wars in between, concrete walls or something else?

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#4
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