C200 only allows 5 mins of streaming before prompting!

Hi my c200 randomly pops up the window after 5 minutes of monitoring and asks if I would like to continue the stream. How do I resolve this issue? It is my baby monitor and I need to be monitoring it continuously. I am watching the stream through the TAPO app, both my devices are on the same WIFI network, there are no firewall settings enabled that blocks devices within this network and lastly both my devices have the most updated software and/or firmware.
Thanks for the help in advance!
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Good day,
Sorry for the delay.
Normally, there would be no time limitation for the local live view.
And the notification would only show up when the APP detected the data is transferring over cloud server.
If possible, could you please run the following test:
1. Disconnect the WAN connection from the modem, then open the APP again;
---in this way, the cloud communication would be cut off and only the local communication left, then check again whether the notification would come up;
2. May I know how long have you had the camera and when did this issue start?
3. How about the notification frequency, like several times within one hour?
Thank you very much and wait for your reply.
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@TP-Link hi thanks for the reply.
1) how do you disconnect the WAN connection?
2) I just got it recently
3) notification is every 5mims
Thanks!
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Any feedback ?
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You need to disconnect the internet connection on your device.
Somehow it is connecting to the internet and then back to your camera's.
Instead of directly to your camera's.
You could also try to disable Mobile Data in the settings of the App.
On iOS go to settings
Scroll down to Tapo App (and tap on it)
And turn off the mobile data (leave the localnetwork on!).
On Android:
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Hi Uncle @TP-Link, what @lkenlken is saying is that in C200 (Also in my C200) after 5 minutes of watching, the App prompt if we would like to continue watching, i agree with the concern of we are spending data on Wifi or Mobile, but this is anoying because in example, i'm watching my baby while i work and if i distract one minute, the prompt stop the streaming and if i have a special point, i have to access the camera again and zoom the section. see next image;
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To view the live stream of the Tapo camera continuously, all the mobile devices on the live view need to be in the local network (mobile devices need connect to house Wi-Fi)
If user is watching live view remotely, ' Continue the viewing' message will prompt after 2mins or 5mins to avoid draining the data.
If your device is under local Wi-Fi but still prompts Tap to continue to message, kindly try some suggestions here in this FAQ:
Why can't I view the live stream of the Tapo camera continuously?
https://www.tp-link.com/support/faq/2720/
Thank you for your feedback regarding about continues remote live view, and tapping 'yes' will restore Zoom settings, we will forward your feedback for evaluation.
For IOS 14 device: allow Local Network permission for Tapo app so Tapo app could recognize it as a local device when mobile device is connected to wifi.
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