@Michael_Y 

Good day.

Are you still having this issue?

If yes, could you please power off the cable modem, then power it back to have a look?

And did you connect to the Wi-Fi of the Deco or log in over 3/4G network?

If possible, please try to log out and sign in again to have a look?

Thank you very much.

(please leave me a private message for notice in case I did not reply on time.)

@TP-Link 

Having this problem, did all you said and still having the couldn't find deco message. Wifi works fine, all routers are green, lost control of the mesh network since i cannot access the deco app due to this

@Chidos 

Hi, Thanks for the feedback.

When I checked your TP-Link ID, I noticed that all the Deco units are online.

So could you please check whether you have logged into the correct TP-Link ID?

Or when you click this, is there another network available?

Thank you.

I have the same issue. So frustrating. Unit 2 doesn’t work and unit 1 works fine

can you help?

@TP-Link 

Hi

I struggled all morning with this same issue. I have the M5, connected to Alexa and use a whole bunch of Kasa smart devices. Also changed my password and started getting the message. Issue was finally solved after the main DECO was powered off and restarted.

Thanks