@marcotwin34 

Hello, thanks for reporting the issue to the community, and sorry that it takes long to locate the 2.4GHz disconnection issue on the Archer C6. For your specific issue, can I have more details then our engineers can try to investigate further?

1. Only the 2.4GHz wireless is unstable, 5GHz, and wired connections are working just fine?

2. How many devices are connected to the 2.4GHz network, what are they? Are all wireless devices connected to the 2.4GHz experiencing the same dropout or just some special or old clients? When they got disconnected, is the wireless network of the Archer C6 still broadcasting or the wireless network is no longer available on all other devices as well?

If the devices are still connected to the 2.4GHz network but no internet access, please confirm if the devices can still get a correct IP address from C6, what is the IP address? Can you ping the C6 gateway and internet?

If the devices disconnected from the 2.4GHz and cannot connect back, what is the error message?

3. Do you mean you need to disable/enable the 2.4GHz wireless on the C6, then it will reconnect?

Thank you very much for your patience again~

@Kevin_Z 

here is more infos :

1. Only the 2.4GHz wireless is unstable, 5GHz, and wired connections are working just fine?

Yes all 5Ghz working fine, wired also

2. How many devices are connected to the 2.4GHz network, what are they? Are all wireless devices connected to the 2.4GHz experiencing the same dropout or just some special or old clients? When they got disconnected, is the wireless network of the Archer C6 still broadcasting or the wireless network is no longer available on all other devices as well?

I have 10 devices connected to the 2.4Ghz, 7 are wireless electrical switches like Sonoff and Meross, 1 is a TCL Tv, 1 is a Laptop, 1 is a Tp-Link repeater RE305 V3.0 1.0.1 Build 20190221, The 2.4Ghz seems broadcasted as the network is available. 

If the devices are still connected to the 2.4GHz network but no internet access, please confirm if the devices can still get a correct IP address from C6, what is the IP address? Can you ping the C6 gateway and internet?

No connection here

If the devices disconnected from the 2.4GHz and cannot connect back, what is the error message?

but if i try to connect to it from my Iphone with the 2.4Ghz i get a message "unable to connect" despite of the availability of the network in the list. All devices can't connect to it all at same time.

3. Do you mean you need to disable/enable the 2.4GHz wireless on the C6, then it will reconnect?

Yes, i un-tick the "enable radio" on 2.4Ghz, but i can also make a change on the security from auto to AES or make a change on a channel settings, then, when i save the change, all devices connect again

Hope this help to debug and have a code update quickly 

@Kevin_Z

Hello, any news ?

As i can't stay like that and the return process for my product is near to expire, i need to know if a solution or workaround can be found quickly.

In case if it have no near solution, i will return my C6 to have another product that work as expected.

Thanks 

@marcotwin34 

Hello, thanks very much for all the detailed info. 

To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

Good day~

@Kevin_Z , I've the same issue, pls help.

Kevin_Z wrote

@marcotwin34 

 

Hello, thanks very much for all the detailed info. 

 

To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

 

Good day~

@Hotport 

Hi, can you please help confirm all the detailed info as I asked marcotwin34 before, then we can take further steps? Ensure you are running the latest firmware on the C6.

BTW, is the C6 working as a router or access point?

Good day.