Router broken

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Router broken

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Router broken
Router broken
2020-09-24 18:42:27 - last edited 2020-09-25 02:40:53
Model: AC500  
Hardware Version:
Firmware Version:

Only the power light is coming on and it's not resetting either.

0
0
#1
1 Accepted Solution
Re:Router broken-Solution
2020-09-25 02:40:45 - last edited 2020-09-25 02:40:53

@Lucia242 

 

Hello, sorry to hear that.

 

May I know the model number of the TP-Link router? It is no longer powered on?

 

Do you still use the original power adapter? Was there any power cut or bad weather or firmware upgrading before it stops working? 

 

Try to hard reset it by holding the reset button or hole for more than 10s, and confirm if the LEDs flash.

 

Are you able to access its web UI from a browser? What is the hardware and firmware version?

 

When and where did you buy this also?

Recommended Solution
0
0
#2
1 Reply
Re:Router broken-Solution
2020-09-25 02:40:45 - last edited 2020-09-25 02:40:53

@Lucia242 

 

Hello, sorry to hear that.

 

May I know the model number of the TP-Link router? It is no longer powered on?

 

Do you still use the original power adapter? Was there any power cut or bad weather or firmware upgrading before it stops working? 

 

Try to hard reset it by holding the reset button or hole for more than 10s, and confirm if the LEDs flash.

 

Are you able to access its web UI from a browser? What is the hardware and firmware version?

 

When and where did you buy this also?

Recommended Solution
0
0
#2