@alejoestela 

Good day.

Thank you very much for your time and patience.

For your case, we would like to collect some information and forward your case to our senior engineers;

1. Did the wireless adapter part work well all the time?
2. Could you please help me check the system info and driver info on the computer: https://www.tp-link.com/support/faq/2722/
3. Have you tried to unplug and plug again the PCI-e adapter and also make sure the F-USB port is firmly connected to the Bluetooth adapter;
4. Please also update the BIOS of your computer if possible;

Thank you very much!

@Kathy_Z 

Hi Kathy! 

To answer to your questions. 

1. No, the adapter has never worked properly after waking the pc from sleep, It works well when the computer is rebooted the problem starts when ever the computer goes to sleep. 

2. Driver version for the Bluetooth USB Device is 10.0.19041.1 from Microsoft (see screenshots)

3. I did this and tried on different PCI-e port and F-USB and the same thing happens. WiFi works perfectly from the adapter

4. Motherboard Bios is updated to its latest available version.

 

 

@alejoestela 

Good day,

Sorry for the delay.

Thank you very much for your time and patience.

For your case, we would like to follow up your case via email and please have a check of the message box.

Thank you very much.

Hi I'm having the exact same problem described here and my driver version is 22.10.0.2

 

I have the same motherboard as well as this post here: https://community.tp-link.com/en/home/forum/topic/228176

i am having the exact same problem. please help

@Kathy_Z 

 

This appears to be a common issue with @joshdam03 and this post: https://community.tp-link.com/en/home/forum/topic/228176

 

Please help

@fohlzmhdbskpgul  @joshdamn03 

 

Was there any error when the Bluetooth disconnects?

BTW, are you running the latest Bluetooth driver version for this TX3000E? Please try to install the latest driver manually, then confirm:
https://downloadcenter.intel.com/download/30061/Intel-Wireless-Bluetooth-for-Windows-10

@Kevin_Z 

 

There's no error before the Bluetooth disconnects.

 

I can't speak for @joshdamn03 but my Bluetooth toggle option in settings will disappear when I wake my computer from sleep. None of my Bluetooth devices will be connected at this point in time.

 

In order to fix this, I will need to either restart my computer. Alternatively, I can go into Device Manager and disable my Bluetooth driver. After I re-enable the driver, it will work again. The issue lies in the fact that the driver fails upon waking up from sleep. This is a serious annoyance from a user's perspective.

 

I have confirmed that I am on the latest Intel Bluetooth driver version of 22.10.0.2

 

I have also done the manual installation to no avail. 

The link you shared points to an older driver and I've since installed the latest driver version of 22.20.0.3 and this issue is still present

@fohlzmhdbskpgul 

 

Thank you very much for the details. Can I confirm where did you get the latest 22.10.0.2 Bluetooth driver?

 

We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue.