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Can't connect to 5G in some rooms of the house

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Can't connect to 5G in some rooms of the house

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Sukirin94

2020-09-02 08:44:09 - last edited 2020-09-03 08:20:07

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Can't connect to 5G in some rooms of the house

2020-09-02 08:44:09 - last edited 2020-09-03 08:20:07

Model: Archer AX10

Hardware Version: V1

Firmware Version: 1.0.2 Build 20200706 Rel. 8066(5553)

My laptop can't connect to the 5G wifi in some rooms of the house. It comes up on my wifi list and shows full reception, but when I try to connect, it just says no internet connection and automatically connects me to the 2.4G. But when I go into some other rooms, it connects no problem. Has anyone came across this problem? Is there a solution?

1 Accepted Solution

Kevin_Z

2020-09-03 08:20:02 - last edited 2020-09-03 08:20:07

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Re:Can't connect to 5G in some rooms of the house-Solution

2020-09-03 08:20:02 - last edited 2020-09-03 08:20:07

@Sukirin94

Do you mean in those rooms the 5GHz signal is full but you cannot connect to it? Is the Smart Connect enabled on the AX10? If yes, you may try to disable it and create a different 5GHz network name, then try to connect to the 5GHz again.

If you can connect to the 5GHz and it still shows no internet connection, please check if the device can obtain a valid IP address from the AX10 and try to ping the gateway and 8.8.8.8 as below:

https://www.tp-link.com/support/faq/425/

If you cannot connect to the 5GHz in those rooms, try to modify the 5GHz wireless settings, such as changing channel width to 80MHz and channel to 36/40/44, then confirm again.

https://www.tp-link.com/support/faq/2292/

May it help.

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2 Reply

Kevin_Z

2020-09-03 08:20:02 - last edited 2020-09-03 08:20:07

Posts: 17026

Helpful: 1627

Solutions: 1961

Stories: 17

Registered: 2018-12-24

Re:Can't connect to 5G in some rooms of the house-Solution

2020-09-03 08:20:02 - last edited 2020-09-03 08:20:07

@Sukirin94

If you can connect to the 5GHz and it still shows no internet connection, please check if the device can obtain a valid IP address from the AX10 and try to ping the gateway and 8.8.8.8 as below:

https://www.tp-link.com/support/faq/425/

If you cannot connect to the 5GHz in those rooms, try to modify the 5GHz wireless settings, such as changing channel width to 80MHz and channel to 36/40/44, then confirm again.

https://www.tp-link.com/support/faq/2292/

May it help.

Can't connect to 5G in some rooms of the house

Can't connect to 5G in some rooms of the house

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