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Frequent disconnection

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Frequent disconnection

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Frequent disconnection
Frequent disconnection
2020-08-27 11:42:43 - last edited 2020-08-28 03:50:52
Model: TL-WR820N  
Hardware Version: V1
Firmware Version:

over 2 months my TPLINK WR820N Suddenly drops internet connection and at that time even the Router login page doesn't opens up. Initially i thought it To be ISP issue so used over 100% lan for 1 week and at that time there was not even a single time connection drop, however when using wireless multiple times the issue occurs. Tried with 2 ISP and on both encountered same Issue. Any resolution would be appreciated. 

I have tried below steps 

  • Router reset atleast 100 times 
  • Changed channel to 1,6,11
  • Tweaked with encryption settings but no use
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#1
1 Accepted Solution
Re:Frequent disconnection-Solution
2020-08-28 03:49:33 - last edited 2020-08-28 03:50:52

@SajidH 

 

Hi, sorry to hear that.

 

Please confirm the below and we will try to fix it:

1. When and where did you purchase this router? Ensure its firmware is up-to-date.

2. When the connection drops on the router and you failed to access its web interface, how about the LEDs on it, are they still normal? Is there an IP address on your computer when connected to it at that time? Can you ping the router if there is still one?

3. How many devices are connected to the router, wired and wirelessly? Try to reduce the number of connected devices and monitor again.

4. When there is one uses the internet, it is suggested to turn the router off to get better performance.

5. Try to reset it to the factory defaults by pressing the RESET button or hole on it for more than 10s, then reconfigure it from scratch and confirm.

 

Good days.

Recommended Solution
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#2
3 Reply
Re:Frequent disconnection-Solution
2020-08-28 03:49:33 - last edited 2020-08-28 03:50:52

@SajidH 

 

Hi, sorry to hear that.

 

Please confirm the below and we will try to fix it:

1. When and where did you purchase this router? Ensure its firmware is up-to-date.

2. When the connection drops on the router and you failed to access its web interface, how about the LEDs on it, are they still normal? Is there an IP address on your computer when connected to it at that time? Can you ping the router if there is still one?

3. How many devices are connected to the router, wired and wirelessly? Try to reduce the number of connected devices and monitor again.

4. When there is one uses the internet, it is suggested to turn the router off to get better performance.

5. Try to reset it to the factory defaults by pressing the RESET button or hole on it for more than 10s, then reconfigure it from scratch and confirm.

 

Good days.

Recommended Solution
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#2
Re:Frequent disconnection
2020-08-28 04:13:47

@Kevin_Z 

I purchased from flipkart in the month of September of 2019

When  Router stops working or connecting the led's remain normal as before 

 

Currently oy 2 mobile devices are there on the router

Factory reset has been done endless number of times 

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#3
Re:Frequent disconnection
2020-08-28 07:15:41

@SajidH 

 

Hi,

 

If nothing makes it back to normal, you may need to contact the local tech support to check the warranty:
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support 

 

Good day. 

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#4

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