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DECO M5 has stable green light, can connect to its wifi but it has no internet connection.

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DECO M5 has stable green light, can connect to its wifi but it has no internet connection.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
DECO M5 has stable green light, can connect to its wifi but it has no internet connection.
DECO M5 has stable green light, can connect to its wifi but it has no internet connection.
2020-08-19 02:51:51 - last edited 2020-08-25 06:14:05
Model: Deco M5  
Hardware Version:
Firmware Version: 1.3.15

Hi!

 

Yesterday, I connected my Deco M5 (second floor) via LAN cable to my router (ground floor). I follwed all the steps for setting it up into Access Point mode and the app says its connected and the light on the Deco is stable green. Although, if any of my devices conect to it, they connect to the wifi but there is no internet available on my devices. I have tried resetting it a number of times but nothing has changed.

 

Some help would be greatly appreciated. Thank you!

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Re:DECO M5 has stable green light, can connect to its wifi but it has no internet connection.-Solution
2020-08-25 06:13:50 - last edited 2020-08-25 06:14:05

@1Carl-S. 

 

Hello,

 

May I know who is your ISP and what kind of modem are you using? When you connect your computer to the ground floor router, what is the IP address you can get?

 

Please refer to the below guide to reconfigure the main Deco M5 into AP mode:

https://www.tp-link.com/support/faq/1842/

 

May it help.

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Re:DECO M5 has stable green light, can connect to its wifi but it has no internet connection.-Solution
2020-08-25 06:13:50 - last edited 2020-08-25 06:14:05

@1Carl-S. 

 

Hello,

 

May I know who is your ISP and what kind of modem are you using? When you connect your computer to the ground floor router, what is the IP address you can get?

 

Please refer to the below guide to reconfigure the main Deco M5 into AP mode:

https://www.tp-link.com/support/faq/1842/

 

May it help.

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Re:DECO M5 has stable green light, can connect to its wifi but it has no internet connection.
2020-08-25 06:33:54

@TP-Link_Deco 

 

Hi! I found the problem already. It turns out my ISP provided modem's other LAN ports were not working. So I used the LAN port that normally has a cable in it and the Deco now works perfectly.

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Re:DECO M5 has stable green light, can connect to its wifi but it has no internet connection.
2020-08-25 10:07:56

@1Carl-S. 

 

Hi, glad to hear that it works, congrats.^_^

 

If need any further help, just let us know.

 

Good day.

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Re:DECO M5 has stable green light, can connect to its wifi but it has no internet connection.
2021-01-18 20:59:52
I'm having this same issue.
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Re:DECO M5 has stable green light, can connect to its wifi but it has no internet connection.
2021-01-19 09:34:38

@Jeremyd 

Hi,

Thank you for your time and patience.

Could you please help me check the following information:

  1. What is the internet IP address on the Deco APP?
  2. Did you use the dynamic IP or PPPoE connection type?
  3. And may I know the model number of your cable modem?

--if it is dynamic IP connection, could computer get internet from the modem when it is connected to the modem directly?

Thanks a lot and wait for your reply.

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