Deco M5 - Subnet blank in WAN Dynamic IP

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Deco M5 - Subnet blank in WAN Dynamic IP

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Deco M5 - Subnet blank in WAN Dynamic IP
Deco M5 - Subnet blank in WAN Dynamic IP
2020-08-18 11:03:50 - last edited 2020-08-20 12:34:44
Model: Deco M5  
Hardware Version:
Firmware Version: 1.4.7 Build 20200725 Rel 63377

Have Netgear MR1100 with IP passthrough enabled.

 

When selecting Advanced...IP4...WAN...Internet Connecton Type...Dynamic IP, the Deco M5 incorrectly sets the subnet blank! Internet connection is then broken.

By selecting "Static IP" and setting the subnet to 255.255.255.0, everything works! Obviosly can't use it like this, as the ISP changes the IP randomly (i.e. reboot).

 

Need to have this fixed. If the subnet is retrieved incorrectly, at least there should be an option to override it when "Dynamic IP" is selected. Thanks!

 

Dynamic IP (does not work, subnet wrong):

 

Static IP (works, subnet correct):

 

 

 

 

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Re:Deco M5 - Subnet blank in WAN Dynamic IP-Solution
2020-08-20 12:34:05 - last edited 2020-08-20 12:34:44

@hmhaga 

 

Hello,

 

May I know who is your ISP and what kind of modem are you using, is it a cable modem or DSL modem?

 

Please ensure you have internet access when connecting your PC to your ISP modem directly, confirm what is the IP address and subnet mask on that PC. If it is a Windows computer, you can Press Windows key + "R”->type in "ncpa.cpl”->right click the "Ethernet/Local Area Connection" ->Status->Details, remember that MAC address.

 

Relaunch the Deco app and start over, select “Manually Enter MAC address” to give it a go:

 

 

 

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Re:Deco M5 - Subnet blank in WAN Dynamic IP-Solution
2020-08-20 12:34:05 - last edited 2020-08-20 12:34:44

@hmhaga 

 

Hello,

 

May I know who is your ISP and what kind of modem are you using, is it a cable modem or DSL modem?

 

Please ensure you have internet access when connecting your PC to your ISP modem directly, confirm what is the IP address and subnet mask on that PC. If it is a Windows computer, you can Press Windows key + "R”->type in "ncpa.cpl”->right click the "Ethernet/Local Area Connection" ->Status->Details, remember that MAC address.

 

Relaunch the Deco app and start over, select “Manually Enter MAC address” to give it a go:

 

 

 

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