@shushkis 

Good Day,

Thank you very much for your feedback.

Please refer to the following information;

1. As for how to check the sync status, please check the following picture:

And  for the unstable connection, could you please help me check the following information:

1. When the internet dropped, would the internet light on the modem turn off or stay solid on?
2. Have you ever tried to update the firmware to be the latest one: ArcherVR400(EU)_V2_200706

      https://static.tp-link.com/2020/202007/20200717/Archer_VR400(EU)V2_200706.zip

3.How about the dropping frequency and when the internet dropped, how to recover the connection?

Thank you~

@Sunshine 

thanks for your replay!

regarding your questions.

1) it stays solid on

2) I didn't know that I've newer FW version. I checked for a newer version in the FW upgrade page and it said that I've the newest one.

do you suggest to upgrade the version with the zip you supplied?

3) nothing it returs by itself.

@shushkis 

Good day.

Thank you very much for your detailed information.

Yes,  the  FW ArcherVR400(EU)_V2_200706 I have sent to you is a EU version, so If possible, please have a check on the bottom label to see if it is the EU version as well.

If yes, please have a try of the latest firmware.

Thanks a lot.

@Sunshine  

HI

i have been facing the same issue also with the same device and to answer the questions

1. Internt light stay solid

2. I Have tried the new version wich increased dissconnection 2 -3 times per day

3. i Have to turn on and of the device

please note when this occures i have no access to the Archer web portal nor i can ping it

@Ehsans 

Good day.

Sorry for the delay.

May I know how long have you had the router and when did the issue start?

Could you please help me check the IP address and default gateway when the internet dropped?

Did both wireless and Ethernet connection have the same unstable issue?

By the way, may I know where are you located?

Thank you very much.

@Sunshine HI,

i have the router for 19 month now and it started around 7 month ago

IP address and default gateway stay the same,

IP at PC - 192.168.1.101

default gateway - 192.168.1.1

yes both connections are lost (wireless i have message connected with no internet access)

i'm located at Israel