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Can’t setup

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Can’t setup

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Can’t setup
Can’t setup
2020-08-07 05:05:53 - last edited 2020-08-07 09:04:13
Model: Deco M4  
Hardware Version:
Firmware Version:

Need help. I can get through the setup as far as "Connect to the Deco's Wi-Fi but don't know how to do this. Any help gratefully accepted.

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#1
1 Accepted Solution
Re:Can’t setup-Solution
2020-08-07 09:03:25 - last edited 2020-08-07 09:04:13

@Paul10 

 

Hello,

 

1. What is the current network topology/diagram? And what is the light status of the Deco M4? 

2. With your computer connected to the modem directly, please check whether you can access the internet and the IP address obtained. 

3. Try to power cycle the modem and the Deco M4 to give it a go.

 

Besides, here is troubleshooting guidance you can refer to:

Fail to setup main Deco

 

May it help.

Recommended Solution
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0
#2
1 Reply
Re:Can’t setup-Solution
2020-08-07 09:03:25 - last edited 2020-08-07 09:04:13

@Paul10 

 

Hello,

 

1. What is the current network topology/diagram? And what is the light status of the Deco M4? 

2. With your computer connected to the modem directly, please check whether you can access the internet and the IP address obtained. 

3. Try to power cycle the modem and the Deco M4 to give it a go.

 

Besides, here is troubleshooting guidance you can refer to:

Fail to setup main Deco

 

May it help.

Recommended Solution
0
0
#2

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