No Support
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Numerous emails sent with a case number registered but no follow up. All I get is an automated response saying they will contact me within 24hrs. 3 cases logged and still no response. I have tried the live support which is always unavailable no matter what time I try. I get the same message that support is not available now.
Maybe someone at TPLink will repond now but failing that I return this router and go with the competition. Pity because I want to add three routers to my home and if this is the support I get then hell no. Please can someone from TP-LINK get in touch.
Hello Chris,
Thank you for your patience.
I am really sorry for the inconvenience caused by the local support team.
Now, please refer to the following instruction to set up the Archer VR400:
Since you mentioned on the ticket that, the computer could be directly connected to the modem and get internet directly,
(I guess it is the WAN/LAN port connected to the ISP modem, am I right?)
So you might need to change the VR400 to wireless router mode and set up dynamic IP as the internet connection type;
Step 1: Log in to the modem via 192.168.1.1;
Then go to advanced>operation mode>choose wireless router modem, then it would reboot to apply the settings
Step2: go to Basic>internet, then for the internet connection type, please choose Dynamic IP;
PS: After the setup, you could go to advanced>status> internet to check if there is any IP address;
If it is not, there is one more tip: clone the mac address of the computer;（the computer needs to be connected to the VR400 via Ethernet cable）
Thank you and waiting for your reply.