TL-WPA7510 wifi really slow

Hey!
I just bought the powerline kit, but I am having connection issues. As you can see in the images below, even though my service is up to 500mbs, the wifi can't go higher than 5mb.
What should I do to fix it?
Tks!
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HI!
For your case, please help us check the following information:
- Since the TL-WPA7510 is dual-band, is the 0.22M/s—download, 0.62m/S-upload from 2.4ghz, or 5ghz? Have you ever tested the wired Ethernet speed?
- If you reset the TL-WPA7510 by holding the reset button for 5s, then pair the adapters again, could you please check the wireless speed again?
- By the way, if you try to plug the two adapters in the same room, would the power-line rate(202M/S) get higher, and Wi-Fi speed gets much better?
Finally, please also try to modify the wireless channel for the 2.4ghz(such as channel 11, channel width 40mhz) and 5ghz(channel 40, channel width 80mhz) on the web interface:
Thank you!
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Hey!
- Since the TL-WPA7510 is dual-band, is the 0.22M/s—download, 0.62m/S-upload from 2.4ghz, or 5ghz? Have you ever tested the wired Ethernet speed?
It is from the 2,4ghz. But the same happens when using the 5ghz. And the same with Ethernet:
- If you reset the TL-WPA7510 by holding the reset button for 5s, then pair the adapters again, could you please check the wireless speed again?
I've tried several times and still the problem persists.
- By the way, if you try to plug the two adapters in the same room, would the power-line rate(202M/S) get higher, and Wi-Fi speed gets much better?
It gets faster, but still much slower than expected:
Finally, please also try to modify the wireless channel for the 2.4ghz(such as channel 11, channel width 40mhz) and 5ghz(channel 40, channel width 80mhz) on the web interface:
It got faster, but still slower than expected (using 5ghz connection):
What should I do more?
Tks!
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Hey @Kathy_Z! Any news? Tks!
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Sorry for the delay.
Since the speed is abnormal, later we would get in touch with you via email for further assistance.
Thank you very much for your cooperation and support.
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@Kathy_Z Thanks!
Sorry for pushing, but I bought this kit while on vacations so I could configure my internet connection before starting home office again next week.
The sooner I fix it, the better. Do you think I can have the assistance still this week?
Tks!
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