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I cannot see any 5ghz network on any device but the light on the router is on for both network 2ghz and 5ghz
Hello,
Please show us the hardware version of your C20 underneath the device, is it an EU version or US version? Please also ensure its firmware is up-to-date as per the hardware.
If no devices can detect the 5G signal, please try to change the 5G channel to different ones and confirm.
BTW, if your C20 is an EU version, it only supports band 1 for the 5GHz, which is designed to comply with that of CE regulation. Please confirm if your phones and laptops also support 5G band 1.
Thanks.
Hello,
Please show us the hardware version of your C20 underneath the device, is it an EU version or US version? Please also ensure its firmware is up-to-date as per the hardware.
If no devices can detect the 5G signal, please try to change the 5G channel to different ones and confirm.
BTW, if your C20 is an EU version, it only supports band 1 for the 5GHz, which is designed to comply with that of CE regulation. Please confirm if your phones and laptops also support 5G band 1.
Thanks.
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