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AX50 Dropping Internet

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AX50 Dropping Internet

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AX50 Dropping Internet
AX50 Dropping Internet
2020-07-25 14:48:05
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.8

Hi,

 

I had an old TP Link router for the last 2.5 years and didn't have any problems with it.

 

Couple of weeks ago i upgraded to the AX50 however now the internet drops out every half an hour or so.

 

It fixes itself after about 15 sec however the orange light on the router comes on during this time.

 

The system log says Type=Remote Management and Log Content=Service Stop.

 

Any ideas on how to fix this?

 

Thanks!

 

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#1
5 Reply
Re:AX50 Dropping Internet
2020-07-27 06:04:57

@Blazer 

 

Hello,

 

May I know who is your ISP and what is the model number of the modem?

 

Have you checked the modem connection already? If you connect a computer directly to the modem and will the internet be stable? If the modem internet is stable, please kindly send us the whole system log from the internet is working to it stops then comes back, don't restart the AX50.

 

BTW, what is the model number of your old TP-Link router, is it still functioning? If yes, please kindly tell us the hardware version and firmware version then we may do a comparison.

 

Thanks.

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#2
Re:AX50 Dropping Internet
2020-07-28 10:51:06

Hi @Kevin_Z 

 

My ISP: TPG

Model number of new modem: Archer AX50(EU) v1.0

 

I have noticed it only drops out when using my Playstation 4 which is wired directly into the router. When the router drops out, it re-connects to the internet in approx 10-15 secs by itself. I do not need to do anything. 

 

When the internet has dropped out, the connection status on my NBN modem is still green. 

 

My old router: Archer C1200 (firmware: 1.0.0 Build 20170802 rel.81832 (EU))

 

Thanks,

Brendan

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#3
Re:AX50 Dropping Internet
2020-07-29 05:52:52

@Blazer 

 

Hello,

 

Thanks for the info.

 

Is the WAN connection type on this AX50 Dynamic IP or PPPoE?

 

We will forward your case to the seniors and they would follow it up via email, please check your email box and reply, thanks.

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#4
Re:AX50 Dropping Internet
2021-05-15 16:46:14

@Kevin_Z 

 Cam share the solution? I having same issue Internet drop & reconnect back itself few times a day.

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#5
Re:AX50 Dropping Internet
2021-05-16 09:19:20

@CY-TIM3 

 

Ever since upgrading to the latest firmware (1.0.9 Build 20200708 rel.55037(4555)) the problem doesn't occur anymore. 

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#6

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