"Something went wrong with the Cloud service"
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Our internet has been dropping on a regular basis. When I try to check the status on the Deco app, it says, "Something went wrong with the Cloud service. Please try again."
The LED on the main deco is white, which I understood to mean that it's updating the firmware, but the Deco app also says that the firmware is up to date. Sometimes the satellite Decos will flash red, but most of the time their LED also shows white.
I deleted the network and re-added last night. It worked and showed a blue LED until this morning when it again went white.
I don't know the hardware version we have. Purchased in June 2020 from Amazon. We do not have any internet issues with our ISP.
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Hello,
The white LED mean the Deco is registered and all is well, while red on the satellite means the satellite Deco is disconnected from main Deco.
As per your description, it seesm that the main Deco is stable but the satellite is dropping, please help confirm the below and we will help fix it:
1. How many Deco P9 in your network? Is the main P9 working as a router? Please tell me how do you connect the Deco units to each other? In other word, the network topology/network diagram.
2. Who is your ISP and what kind of modem are you using?
3. How often does the satellite Deco drop the connection? And how do you make it back to work again?
4. What is the MAC address of the satellite Deco which is dropping?
5. How far between the satellite Deco and the main Deco? Is it possible to move them closer and give it a go.
Any updates, please let me know.
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Hello,
The white LED mean the Deco is registered and all is well, while red on the satellite means the satellite Deco is disconnected from main Deco.
As per your description, it seesm that the main Deco is stable but the satellite is dropping, please help confirm the below and we will help fix it:
1. How many Deco P9 in your network? Is the main P9 working as a router? Please tell me how do you connect the Deco units to each other? In other word, the network topology/network diagram.
2. Who is your ISP and what kind of modem are you using?
3. How often does the satellite Deco drop the connection? And how do you make it back to work again?
4. What is the MAC address of the satellite Deco which is dropping?
5. How far between the satellite Deco and the main Deco? Is it possible to move them closer and give it a go.
Any updates, please let me know.
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I have similar issue of wifi dropping by my newly installed Deco X60 (two days ago). The Deco app tells me "Something went wrong with the Cloud service". After seeing this question, I tried restarting multiple times, it didnt help. Then I reset the base unit it didnot rectify the fault. The tried resetting base plus two satellite units it didnt help either.
I swapped the units -made one of the satellite unit as Base after resetting. This step allowed the base unit to work and one of the satellite unit to work.
It appears the original Base unit, which is now a satellite that gave the problem is not connecting to the Base unit. I reset this (now) satellite unit and it changes between yellow solid and red solid.
Does it mean this unit is malfunctioning? or what would TP-link recommend doing to address the issue.
Thanks
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@UShankar same issue. Units have been working for months. Now showing white (on P9s) and green (on M5s). But no Internet service. ISP is fine.
cannot use the Deco app and it just states "something went wrong with the cloud service".
I am close to throwing this junk out the window and buy something with better software and support.
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I'm having the same issue. I just bought my unit after dealing with outages with the Orby and I'm having even worse issues with this TP link. I just hook it up and everything was working fine for 15 minutes and now I get the constant blinking red light on the main unit. I have turned it off reset it reset my modem deleted the app reinstall the app and tried everything I know and still no luck. I can't seem to find a mesh unit that will work without multiple problems. Any ideas?
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I ended up solving the issue by doing the following:
- Changed my "Main Deco" to another unit and connect that unit directly to my mode.
- Remove the previous main deco that was connected to my modem.
- Hard reset that previous main unit.
- Then add the removed unit back to my network.
- Connect the added unit to the modem.
- Change the main deco back again.
This is not easy as the Deco app often fails to connect to the Deco cloud. But if you perservere it might work. But for sure, I would not buy TP-Link again.
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