Fail to connect to TP-link cloud - RE505x

Hello all,
I tried to connect several times to TP-link cloud my newly bought range extender RE505x but I failed every time. I got the the message: Requested time out.
Please give me an idea what could be wrong!
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Thank you for your support.
So far I have only received an email with Forum ID 261318, although this was initiated by Kevin_Z.
And one more thing, which I recently reported in the AX11000 beta firmware thread:
The first time I tried to connect an RE505X to OneMesh, I got an automatic notification in the router's OneMesh tab that there was a device ready to connect. On each successive attempt, however, I get this message, even though the RE505X is factory reset and ready to connect:
As a matter of fact, I'm carrying out another test as I write. The RE505X has been switched on for some 10 minutes now, but it still does not show up in the router's OneMesh tab as ready to connect (as it did the first time).
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@Maciej Hello,
Thank you for your update,,our senior will follow up your case on the email with Forum ID 261318; I added a note on that email according to your description in this thread.
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So I have the same setup as @Maciej and have the same issue whilst testing the beta AX11000 onemesh firmware.
The Extenders appear to be connected in the AX11000 GUI but there is no internet connection between the AX11000 and the RE505X unless either unit it rebooted.
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Hi,
I can confirm your issue, however I think I have somehow got around it, at least partially. Here's how.
Previously, I was binding the IPs of both RE505Xs, as otherwise they would disappear (go off-line) and therefore become inaccessible. A few days ago, I reinstalled the AX11000 beta firmware from scratch, again (I think this may be important) and reconnected the RE505Xs but kept them on default settings (i.e. without any IP binding). I then rebooted the router, rebooted the RE505Xs, and was surprised to find that the RE505Xs stopped disappearing. As a matter of fact, they have not disappeared to date.
A part of the problem that remains, however, is that Tether has gone nuts. Namely, irrespective of whether my smartphone is connected to the AX11000 or to one of the RE505Xs, any attempt at connecting to the RE505Xs is met with a "cannot connect, try again later" message, while the AX11000 does not report all connected clients and does not allow me to change their icons. This appears to be a software issue, though, as I can connect to the RE505Xs through their web GUIs just fine.
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Dear Sir/Madam
I have always failed connecting to cloud. It's show Request time out (With range extender Re505X)
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Hello everyone,
Please confirm your RE505X / RE605X firmware is the latest, if not, try to update the firmware manually to the latest first, then check again if it can connect to the cloud.
You can download the latest firmware for the RE505X from the below link:
https://www.tp-link.com/support/download/re505x/#Firmware
The latest firmware for RE605X from the below link:
https://www.tp-link.com/support/download/re605x/v1/#Firmware
If the issue persist, can you please confirm if this RE is connected to an Onemesh router? What is the model number & firmware of your router?
What if you disconnect the RE505X from the Onemesh network, and only leave it connected as a normal extender, will it be able to connect to the cloud server then link to the account?
Thank you very much!
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