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Cannot Connect to 2.4GHz

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Cannot Connect to 2.4GHz

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Cannot Connect to 2.4GHz
Cannot Connect to 2.4GHz
2020-06-28 03:02:08

Model: AC 1750 Wifi Range Extender

 

I cannot connect to the 2.4GHz extender but i can connect well with the 5GHz. Both the LEDs for 2.4 and 5GHz are working fine. 

I have reset the extenders multiple times, but same issues occured. It occurs to all of my devices - macbook, iphones, asus laptop.

 

I need this 2.4Ghz because my internet repeater for our home security camera only connects to 2.4 band.

 

Do i need to purchase a new extender?

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Re:Cannot Connect to 2.4GHz
2020-06-29 06:07:13

@fuzzywuzzy 

 

Hi, please help check some details and we will try to figure it out:

 

1. Do you mean all devices cannot connect to the RE450's 2.4G wireless network? Is his 2.4G network name the same as the main router or different? Please try to change the SSID and see how it goes:

How to find or change the wireless settings of TP-Link Range Extender

 

2. Please connect your device (MacBook or smartphone) to the RE450 and follow the instruction to check the IP address, default gateway, and DNS server.
https://www.tp-link.com/uk/faq-838.html
Note: Please show me a picture of the status-details page.

 

3. Meanwhile, please show me the same picture when connecting your device to the main router directly so that we can do a comparative analysis.

 

4. What's the model number of the main router?

 

Thanks.
 

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