@bigor 

 

Hello, thanks for reporting this issue.

Please help verify some details and we will try to figure it out:
1. Kindly check the below VPN setup instructions again to confirm all the settings on the AX6000 are correct:
How to use OpenVPN to access your home network through the Wi-Fi Routers
BTW, please also provide us your network topology.

2. Please check the VPN Tunnel: login the web interface, and on the VPN Server-> VPN Connections, we can see the status of the VPN Server, confirm if there is a VPN connection enabled. If not, which means the VPN setup is not successful.

 

3. Check the Firewall and Anti-Virus software on the server: generally, Windows Firewall would block the packages from the VPN Client, disabling the firewall on Windows PC for "public" and "private" network will be helpful. Windows Firewall is located at "Control panel->System and Security->Windows Firewall/Windows Defender Firewall".

@Kevin_Z 

 

Hi Kevin,

 

VPN is set up properly.

I have already tried disabling AV and firewall. That didn't work. The connection always times out. I don't know why that happens given I can ping both my ip and tplink dns.

I checked with my ISP, they are not blocking VPN ports.

 

This is the log from openVPN on my phone
    

3:39 PM (1 minute ago)
to Igorbozalo
15:38:18.529 -- ----- OpenVPN Start -----

15:38:18.530 -- EVENT: CORE_THREAD_ACTIVE

15:38:18.533 -- OpenVPN core 3.git::f225fcd0:Release android arm64 64-bit PT_PROXY built on Mar  3 2020 21:07:24

15:38:18.533 -- Frame=512/2048/512 mssfix-ctrl=1250

15:38:18.534 -- UNUSED OPTIONS
4 [nobind]
7 [resolv-retry] [infinite]
8 [persist-key]
9 [persist-tun]
10 [verb] [3]

15:38:18.534 -- EVENT: RESOLVE

15:38:18.558 -- Contacting 180.150.xx.xxx:1194 via UDP

15:38:18.559 -- EVENT: WAIT

15:38:18.562 -- Connecting to [xxxx.tplinkdns.com]:1194 (180.150.xx.xxx) via UDPv4

15:38:28.533 -- Server poll timeout, trying next remote entry...

15:38:28.535 -- EVENT: RECONNECTING

15:38:28.539 -- EVENT: RESOLVE

15:38:28.556 -- Contacting 180.150.xx.xxx:1194 via UDP

15:38:28.557 -- EVENT: WAIT

15:38:28.564 -- Connecting to [xxxx.tplinkdns.com]:1194 (180.150.xx.xxx) via UDPv4

15:38:38.536 -- Server poll timeout, trying next remote entry...

15:38:38.537 -- EVENT: RECONNECTING

15:38:38.542 -- EVENT: RESOLVE

15:38:38.570 -- Contacting 180.150.xx.xxx:1194 via UDP

15:38:38.571 -- EVENT: WAIT

15:38:38.587 -- Connecting to [xxxx.tplinkdns.com]:1194 (180.150.xx.xxx) via UDPv4

15:38:48.539 -- Server poll timeout, trying next remote entry...

15:38:48.540 -- EVENT: RECONNECTING

15:38:48.545 -- EVENT: RESOLVE

15:38:48.563 -- Contacting 180.150.xx.xxx:1194 via UDP

15:38:48.563 -- EVENT: WAIT

15:38:48.568 -- Connecting to [xxxx.tplinkdns.com]:1194 (180.150.xx.xxx) via UDPv4

15:38:58.541 -- Server poll timeout, trying next remote entry...

15:38:58.543 -- EVENT: RECONNECTING

15:38:58.547 -- EVENT: RESOLVE

15:38:58.575 -- Contacting 180.150.xx.xxx:1194 via UDP

15:38:58.576 -- EVENT: WAIT

15:38:58.587 -- Connecting to [xxxx.tplinkdns.com]:1194 (180.150.xx.xxx) via UDPv4

15:39:08.545 -- Server poll timeout, trying next remote entry...

15:39:08.547 -- EVENT: RECONNECTING

15:39:08.552 -- EVENT: RESOLVE

15:39:08.572 -- Contacting 180.150.xx.xxx:1194 via UDP

15:39:08.573 -- EVENT: WAIT

15:39:08.577 -- Connecting to [xxxx.tplinkdns.com]:1194 (180.150.xx.xxx) via UDPv4

15:39:18.535 -- EVENT: CONNECTION_TIMEOUT

15:39:18.546 -- EVENT: DISCONNECTED

15:39:18.547 -- Tunnel bytes per CPU second: 0

15:39:18.547 -- ----- OpenVPN Stop -----

 

 

Thanks

Igor

 

@bigor 

 

Hi Igor,

 

Thanks for all the details. This case will be forwarded to our seniors who will contact you via email directly, please pay attention to your email box and get contact with him.

 

Good days.

@bigor i have the same error, you can fixit??

⏎1/15/2021, 11:31:37 AM EVENT: WAIT ⏎1/15/2021, 11:31:37 AM Connecting to [xxxxx.tplinkdns.com]:1195 (xxx.109.52.53) via UDPv4
⏎1/15/2021, 11:31:47 AM Server poll timeout, trying next remote entry...
⏎1/15/2021, 11:31:47 AM EVENT: RECONNECTING ⏎1/15/2021, 11:31:47 AM EVENT: RESOLVE ⏎1/15/2021, 11:31:47 AM Contacting xxx.109.52.53:1195 via UDP
⏎1/15/2021, 11:31:47 AM WinCommandAgent: transmitting bypass route to xxx.109.52.53
{
    "host" : "xxx.109.52.53",
    "ipv6" : false
}

@Nevits8as 

 

My issue was that the ISP transferred me to a cgnat shared ip address. 

 

In effect router was reporting a different public ip than what it was. 

 

Tplink support was great and picked that up right away. 

 

It was disappointing as I contacted my ISP prior asking if they changed something that stopped my vps working. Just shows the staff being employed at these places are not much more than call centre operators.