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Deco M5: No connection after ISP switch

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Deco M5: No connection after ISP switch

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Deco M5: No connection after ISP switch
Deco M5: No connection after ISP switch
2020-03-05 05:02:48 - last edited 2020-08-17 08:36:55
Model: Deco M5  
Hardware Version:
Firmware Version: 1.3.14

Just swtiched from Frontier to Spectrum.  They installed a E31U2V1 Modem, which has only one ethernet port.  I tried connecting my Deco M5 mode directly to the modem, however, I am not getting any connection (red light).  I've tried resetting to factory setting and rerunning the setup procedure but still does not work.  It was working perfectly fine with the Frontier router (modem/wifi combo).  The Spectrum modem is getting connection, when I connect ethernet directly to a laptop, the internet works fine. Please help.

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Re:Deco M5: No connection after ISP switch-Solution
2020-08-17 08:36:48 - last edited 2020-08-17 08:36:55

@ML88 

 

Hello,

 

Sorry to hear that you have some difficulties with the Deco M5. We can do further troubleshooting and try to fix it. 

1. With your computer connected to your ISP modem directly, please check whether you can access internet and the IP address obtained. BTW, who is your ISP and what kind of modem are you using? Is it a cable modem or DSL modem? What is the WAN Connection Type on the main Deco?

https://www.tp-link.com/support/faq/838/ 

To do a comparison analysis, please connect your computer to the Deco M5 and check this info as well. 

2. Try to power cycle the modem and the Deco M5 to give it a go.

 

Besides, here is troubleshooting guidance you can refer to https://www.tp-link.com/support/faq/2239/.

 

Good day.

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Re:Deco M5: No connection after ISP switch
2020-03-06 01:23:49

@khhong 

 

Please turn off the modem and Deco M5 first. 

 

And then turn on the Deco M5 first, 30s later, turn on the modem and wait 1-2 minutes to restart. After booted up, please verify whether the led on Deco M5 shows solid green. 

 

You can connect your computer to the Deco M5 by wired cable and clone MAC address.

Note: You can open Deco app, go to more-advanced-MAC clone page, enable it and choose Use Client MAC Address and select your computer's MAC. 

 

May it help. 

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Re:Deco M5: No connection after ISP switch
2020-08-16 02:09:50

@Kevin_Z I've done this procedure and the connection still stays red. Is this router not compatible with this modem?

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Re:Deco M5: No connection after ISP switch-Solution
2020-08-17 08:36:48 - last edited 2020-08-17 08:36:55

@ML88 

 

Hello,

 

Sorry to hear that you have some difficulties with the Deco M5. We can do further troubleshooting and try to fix it. 

1. With your computer connected to your ISP modem directly, please check whether you can access internet and the IP address obtained. BTW, who is your ISP and what kind of modem are you using? Is it a cable modem or DSL modem? What is the WAN Connection Type on the main Deco?

https://www.tp-link.com/support/faq/838/ 

To do a comparison analysis, please connect your computer to the Deco M5 and check this info as well. 

2. Try to power cycle the modem and the Deco M5 to give it a go.

 

Besides, here is troubleshooting guidance you can refer to https://www.tp-link.com/support/faq/2239/.

 

Good day.

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