AX50 Disconnect and Slow speed

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AX50 Disconnect and Slow speed

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AX50 Disconnect and Slow speed
AX50 Disconnect and Slow speed
2020-03-01 05:03:58
Model: Archer AX50  
Hardware Version: V1
Firmware Version:

use to have Linksys EA6350 , and recently bought a AX50, it has weak and disconnet  unstable issue. 

same spot same divice connection

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#1
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5 Reply
Re:AX50 Disconnect and Slow speed
2020-03-01 12:08:50

@BCCC I also have that one and have also experienced unreliable connections. I really hope that TP-Link will improve the quality of the firmware. There is much to be asked there.

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#2
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Re:AX50 Disconnect and Slow speed
2020-03-02 07:36:54

@BCCC 

 

Please provide more details so that we can do further analysis and try to figure it out. 

 

1. The led status of the Archer AX50 when it lost connection. 

 

2. Do wired and wireless connections both have the same issue? 

 

3. Are they still connected to the wifi but no internet access, or they lose connection totally? If it is the former one, please verify whether they can obtain valid IP address from the AX50. 

 

4. Please show us a screenshot of the status page when it stops working. 

 

5. How many devices have connected to the router? What are they? 

 

6. Please ensure that the firmware is up to date. 

 

Thanks a lot. Good day. 

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#3
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Re:AX50 Disconnect and Slow speed
2020-03-02 14:03:09

@Kevin_Z 

 

disconnection from wifi mainly, all 5 Led is green while it disconnected.

it disconnect form my Samsung Noted 10+ , HP Envy x360 lab top, as well as unstable wifi transmit for samsung S4 pad, 

Noted 10+ sudden no connection in wifi, both 5GHz and 2.4

Envy x360 lab top, is not auto connect when lab top activate from sleep to reopen the lab top.

no issue with wire connect, only ps4 disconnect once.

firmware is update 

 

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#4
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Re:AX50 Disconnect and Slow speed
2020-03-03 02:34:22

@BCCC 

 

We found that Archer AX50 experiences unstable connection with Samsung S10 or Note10 series phone and we released a statement. If possible, please tell me what is the current firmware version. 

https://www.tp-link.com/support/faq/2751/

 

You can adjust the wireless settings to improve wireless performance, like wireless channel and channel width. 

 

Besides, when you lost wifi connection, were you still connected to the wifi but no internet access or you lost connection at all? If it is the former one, please click here to get the IP address and gateway of your computer. 

 

Good day. 

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#5
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Re:AX50 Disconnect and Slow speed
2020-07-18 03:36:15

@BCCC I got the same issue.  I need to wait for 1 minute after login to my windows to get connection.

Once connected, the internet is unstable and I need to reload many times for the same page.

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#6
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